"Virtual Tailor?!?"

Excellent fit after tailoring! I’m particularly impressed by the fit and attention to detail without actually taking measurements.

"As someone who hDisappointing quality, Horrible customer serviceas purchased custom…"

As someone who has purchased custom made suits before, I had high hopes for this suit. I was sorely disappointed.

They claim to be a “bespoke” suit maker, yet it is anything but. See the pic below and read my story. Do yourself a favor and avoid this headache. You can do much better at your local retailer and save money.

I ordered 2 suits on 1/6 for a show that I needed to attend on 1/26. The ordering process was smooth. I sent an immediate email that even though my waist measured at 35”, I would need a 34” because of time at the gym. They emailed back and said my suit was in production (the same day), and that no adjustment could be made.

I received one of my two suits, with zero communication about where my second suit was on 1/19. I immediately called, texted, and emailed to find the status on my second suit. The cut wasn’t perfect, there was a weird shoulder cut that made no sense, and the waist needed to be brought in one inch. I received a response 24 hours later by email stating that they would send the second suit after they confirmed my fit.

There has been zero communication about this up front. They asked for pictures to have the suit adjusted, which I immediately stent over. I also stated the importance of having the suits by the 1/25 so I could attend the show I purchased them for on 1/26 in another state. I very clearly asked for the second suit to be sent out. At this point, I would deal with the revisions after my trade show. After being told “no”, I asked to speak with a supervisor.

I received a note saying that it would now take 2 week delay, plus a standard 2.5 week delivery time. My request to have an actual conversation with a supervisor has been ignored.

I also reached out to the CEO on LinkedIn (as a CEO myself) and got jo response other than some quote about them being a “bespoke” clothing maker.

Bespoke implies service. It implies responsiveness. It implies taking care of customers.

What I really received was a sub par tailored suit, which I am now returning. I never spoke with anyone. They never allowed a conversation and it is actually impossible to speak with a human.

If you want to over spend on a poorly fit suit that has odd stitching, this is your place. If you are looking to spend $600 on a suit that fits correctly using a flex weave fabric, you can find that at a suit retailer such as Joseph. A Banks. I ended up buying 2 suits on short notice from a retailer for less than the cost of the Sene suit, including full tailoring to get it to be perfect.

Check out the shoulders for proof. They aren’t even aligned… This was my worst online buying experience ever. What a waste.

"Sene has lived up to its claims beyond…"

Sene has lived up to its claims beyond my expectations. I ordered a shirt and a suit, and they took the time (3 times) to go back and forth with shipping, alterations, again and again, until my new clothes fit just right. They were patient, helpful with their comments, and always replied to my outreach to them. The quality of the materials is great. I intend to go back for more custom clothing now that my “fit” is just right—no more I’ll fitting clothes! They couldn’t have made the process any easier. I’ve already recommended them to a friend, and will continue to spread the word.

"Nailed it!"

Nailed it! I am loving my new suit and it fits perfectly. Can’t believe the fit. Walking around the office today looking great and feeling confident. Thank you Sene.

"Overpromise & Underdeliver"

Tried them during their 2022 black Friday sale. I ordered two shirts and a suit. They charged the entire amount right away. They claimed it would be produced and shipped within two weeks. That didn't happen. After almost a month got one shirt and one suit. Both fit very badly even though I fill out all the sizing information.

Suit looked cheap. Poor craftsmanship. The shirt was constructed better but the sizing was just so bad.

Emails and texts took days for a response before they finally issued a refund. Almost two months later, I am still waiting for the remaining shirt which, according to their website, says has been "in production" for a month. No way to cancel the order and get the remaining refund until it ships and they can't tell me when it will ship.

Edited to Add after Sene's response:

So as you can see from their response, they acknowledge that they were slow in responding and they don't deny that they missed their 2-week shipment representation. Everyone understands unforeseen problems... but Sene, even after realizing it had problems, didn't proactively communicate. It could have sent out an email to all affected, explaining the problem. When you take people's money upfront (rather than at the time of shipping) the burden is on you to keep them informed of problems and delays. It shouldn't be up to the customer to have to hunt down what the problem is.

As for my comment on the suit looking cheap. Well, when a suit fits poorly, it looks cheap, and the suit that was delivered to me fit very bad.

"Finally a pair of jeans that are the…"

Finally a pair of jeans that are the exact right length and fit my waist and my hips at the same time! So comfortable and cute. I got mid rose cigarette jeans. Next will probably be high rise skinny jeans.

"Sporty, well-fit and comfortable, build for hard use."

Ordered a suit and shirt during a sale. I was worried when they arrived, as the jacket wasn’t quite right and the shirt was hilariously oversized. But, within a couple weeks I had a new jacket and shirt that, with the pants that were already perfect, made a beautiful and well-fit suit that is exceptionally comfortable. It’s very versatile and will get a lot of use at conferences and business meetings.

The remake process was easy, but it does take time. Don’t expect the first order to fit perfectly. You need two months or so before you’ll have your perfect fit.

Caveat: it is a sporty look. I will wear this at all-day conferences with more casual shoes and accessories, often with no tie. For a truly formal affair, this would not be my pick.

"BUYER BEWARE!"

BUYER BEWARE!
I ordered a suit $766.12 - finally write them when suit never arrived- they acknowledged suit was never made- they say they “refunded” my $766.12 and sent me an internal document that says “refunded”- My credit card company says it was NEVER RECEIVED!! -They refuse to provide any “transmittal” to my credit card.
Not a company to do business with!!

"Very poor customer support."

Great suits. They had a sale, I decided to order a few more items. Multiple items came the incorrect size, some even had the incorrect size crossed out, and another incorrect size written on the labels.

I reached out to customer service and they said they could not help me in getting the correct sizes that I ordered and paid for. I like the product, but I would never purchase anything from them again.

Why even offer sizes for a sample
If you cannot fulfill the order? Why make me get a tape measure and send pictures to show that the sizes are grossly incorrect.incorrect sizes on separate Multiple orders, so it was not just a one off “oops”.

"Beyond impressed"

Creating clothing based on my actual measurements rather than what the main manufacturers think will fit me is a game changer for me.
Top quality product with one of the best customer service teams around.
Sene is my go to from here on out. Thank you Ray and team.