"On 7/26/2021 I sent an email to claims…"

Non-existent Customer Service
On 7/26/2021 I sent an email to claims.
I never heard anything back. Since you are asking for a review you are getting one. Dismal.

"Acuity is very responsive and has great…"

Acuity is very responsive and has great customer service

"We have our liability package"

We have our liability package, umbrella, and worker's comp with Acuity and our experience has been excellent - in part I believe because of our agent.

"I submitted a complaint on August 5th"

I submitted a complaint on August 5th, documented that complaint and I have yet to receive a response as of August 12th, even though they said I would receive a response within one business day.

"Local and customer friendly"

Good company that provides good support and reasonable policies

"Always the best including local every claim we have had"

We have had great experiences with accuity in every circumstance. Very prompt

"Refreshing.... an insurance company you can count on!"

Acuity is the most courteous, responsive, professional insurance company I have ever dealt with. The agents are friendly. Customer service is friendly and helpful. A++

"Acuity has been a great insurance…"

Acuity has been a great insurance carrier for us. The ease of paying online, by mail, yearly, quarterly or monthly and the fact that you can change which method you need makes us feel we made the right choice. But, the best reason for using Acuity is that when someone rear-ended one of our cars, the auto repair shop had high praise for Acuity. He complained other companies drag their feet to pay him but not Acuity. Way to go Acuity! Makes us see Acuity in a new light. Ethical and attentive to not just the needs of its customers but to the other entities that may be involved.

"Appreciate your prompt help getting my…"

Appreciate your prompt help getting my insurance changes made.

"Great rates and too notch service."

Great rates and too notch service.