"Team Merlin have been so supportive as…"

Team Merlin have been so supportive as I tried to understand the world of chemicals required to keep my lovely hot tub. I've gained a bit of "tub wisdom" now with thanks to their patience. I can almost fly alone, but only because Merlin are in the background.

"Poor service"

Poor service, never contact you when they say they will and it feels like as a customer you are not valued, I think the lack of pool companies in the area mean Merlin assume they have the monopoly to not take their customers as values

"We had a our swimming pool renovated by…"

We had a our swimming pool renovated by Merlin pools very happy with the result , very helpful and knowable staff

"Been using Merlin Pools for years"

Been using Merlin Pools for years, always a good service, very helpful and super friendly family business. Absolutely recommend them...

"Excellent all round performance by…"

Excellent all round performance by Stephen and his work force. Could not ask for more.
Highly recommended

"Clare and the team have been excellent"

Clare and the team have been excellent. I'd ordered a replacement pump and unfortunately the unit arrived defective (something that couldn't have been known without installing the pump). They've worked hard to get a replacement to me and have been more than happy to update me every step of the way. Would definitely recommend them!

"I rang for advice"

I rang for advice - really helpful. My summer cleaning was completed, my pump reviewed and is working perfectly now. I received a telephone call to update me. So summer ready, all good to go. Really happy as always with my service and contacts with Merlin Pools. All worked around Covid - sterling work everyone, thank you very much. Happy Lady

"Terrible service"

dont Believe a word they tell ya they lie about when they send your order out all they say is it will be with you tomorrow I’m still waiting for my chemicals and it’s been 9 days still not received them. The truth is they didn’t even have them to send them out got told that by a member off staff. STAY AWAY

"Great value excellent service"

Great value , excellent service quick delivery
Would definitely use again.

"Fantastic service"

We moved in to a house with an in ground pool that hadn't been used in years. Merlin have transformed our dark green leaking pond back into a wonderful pool.