"Knowledgeable and welcoming. Put our minds at ease "

The nurse was excellent. She was obviously experienced and knowledgeable with travel advice. She was welcoming, friendly and had all the time in the world to discuss all things travel. Our vaccinations were expertly carried out. Thank you.

"I wasn’t told I have to pay for the…"

I wasn’t told I have to pay for the appointment, it was not clear from the appointment email and booking page on the website

"Great advice and easy to book holiday…"

Great advice and easy to book holiday vaccines

"Poor service"

Received a call 2 hours before scheduled appointment to inform me that they did not have the specific vaccination in stock.
The appointment was made at least 3 weeks before so to inform me 2 hours before and having to reschedule highlights incompetence, poor planning and inexcusable management practices.

"It was efficient and informative."

It was efficient and informative.

"Useful and helpful consultation"

Useful and helpful consultation. Only (small) complaint is that I had to wait longer than expected.

"Worked well for us"

Needed to know what travel inoculations we needed. The interview was efficient and effective

"Poorly organised"

Poorly organised. Poor communication of information between departments. Poor communication of information to customers!

"Friendly staff"

Friendly staff
Clear explanation
Easy to book
We were early for appt and were then 15 mins beyond time when called in. Several others called in before us

"Lovely staff"

Lovely staff, very quick and professional, reasonable prices. Only thing I’d say is I booked in for a flu vaccine which was an available option on the site but staff were a bit confused as they said they usually only do travel vaccinations. They were so kind however and gave me the flu vaccine anyway, so I think this is just a problem with communication between whoever controls the booking process and the clinic itself.