"Outstanding Service from Start to…"

Outstanding Service from Start to Finish

We recently took out a new policy, and Charlotte Clifton handled everything. The level of service was exceptional from the very beginning, and based on this experience, we look forward to working with her for many years to come.

In all my years dealing with insurance, I've never received such fantastic service. Other brokers had quoted between £18k and £13k for fleet vehicle insurance, but I declined. Then Charlotte reached out, was honest and transparent from the start, and managed to secure our fleet insurance for just £5.8k.

Thanks to Charlotte for making this process so smooth—I would highly recommend her!

"Charlotte went above and beyond to help…"

Charlotte went above and beyond to help us sort out fleet insurance. Nothing was to much trouble and she put us at ease. Absolutely fantastic and an asset to her team. Thank you Charlotte

"5⭐️ Fleet Policy"

Just taken out a Fleet policy with Motum with the help of Charlotte - She has been incredibly patient and super helpful when working through details and different types of quotes. Thankyou so much and highly recommend!

"Would totally recommend this company to…"

Would totally recommend this company to do your policy through no messing around straight forward great customer service👍

"Avoid like the plague!"

A pathetic, embarrassing and vile insurance company who use their replies to deflect from who and what they are.

If you’re looking for an immoral, criminal and crooked insurance broker, Motum Insurance Services are the one for you. No doubt some nonsensical and pathetic response will come from Motum on here, but I implore you all to ignore it and stay away from them like the plague!

I explored new insurance options and received a cheaper quote from Motum Insurance Services after they called me randomly as a 3rd party. After reluctantly paying a deposit (because that’s what the Account Executive wanted), they later informed me of an undeclared claim against us that I was unaware of. To avoid complications, I decided to stay with my current insurer and requested that Motum did not proceed and that the new policy was not to be incepted. In turn, I also requested that my deposit be refunded. Despite this, Motum threatened cancellation fees and ultimately, 12 days later, refused to refund my £605.15 deposit. They also allowed Aviva to proceed in starting the insurance when explicitly advised not to and charge an additional £548.78 as a monthly payment for a policy that should never have been live. Despite promises to resolve the issue, Motum has not refunded any of the payments.

Despite numerous attempts to resolve this, Motum's staff were extremely unhelpful and insisted they could keep the money.

The member of staff who I was transferred over to was presented as a Director of the business and quite successfully goaded me into losing my cool over the entire situation on the phone upon being advised that they will not be refunding me. He refused to answer whether the policy had incepted or not and stood by that it’s their money now and it will not be refunded, but I’m more than welcome to complain. Knowing how much the loss of £605.15 for absolutely nothing impacts things, I lost my temper and hung up the phone.

I sought out one of the Directors and subsequently put Motum Insurance Services on 7 working days notice to refund the money being illegally held by themselves, or I will proceed with legal action as well as providing honest reviews about their thievery and disgraceful business practices. The Director I contacted responded to my email advising that following FCA guidelines, Motum have up to 8 weeks to perform an investigation and respond with their decision. If I had become a customer of Motum and the policy had officially incepted then yes, of course, the policy would be protected via FCA guidelines and an investigation would be required. However, as stated above, I have NEVER become a customer of this firm and the policy was NEVER incepted.

After taking advice from a contact of mine at the FCA as well as legal advice, it has been made clear that Motum have zero grounds to withhold the deposit money as the policy was never incepted and ultimately, I never became a customer of theirs.

Legal proceedings will now be commencing against Motum Insurance Services and even though my warnings were fair and just, it’s quite clear that their desire to punish me for deciding not to become their customer seems to outweigh them doing the morally and legally correct thing and putting an end to this matter once and for all.

I am now down a total of £1,153.93. I have never had such an abysmal, stressful and mentally draining experience with an insurance broker in my life and if I’m able to stop at least one person from going anywhere near them then I’ve done my job with this review!

"Charlotte is what made our experience…"

Charlotte is what made our experience great!
She stepped in and helped me when no one else would, we were a new customer to which she had no loyalty too but helped us anyway, following this service i am now transferring all of our business requirements to her. Thank you Charlotte

"Thanks to Charlotte & Carley"

Second year renewal great customer service special thanks to Carley and Charlotte. Great communication guys. Thank you.

"Great service "

I used this company last year, the representative I dealt with was Charlotte Clifton. I have got to say the service from start to finish was excellent. Great communications from start to finish plus a great price achieved. Thank you again, John (Kilmore Promotions)

"5 gold stars "

A girl called Charlotte helped me consolidate my insurances into one manageable payment and went above and beyond to help. Highly recommend to anyone needing insurance . The service you’ll get is like no where else. Thanks again guys !

"Great Experience With Insurance For A Change!"

Charlotte was a great help with providing Fleet Insurance for our business and thoroughly explained the rules and processes required with the insurance taken out. Would strongly recommend.