"Service that'll break your heart (kinda)"

Update: 10 days now since I disabled my humidifier as instructed by RobotEksperten. No replacement, no refund, no contact at all.

Update 2: received an offer of a partial refund (less than the price I paid) for the destroyed product, with an accusation that I should have realized their tilbud was "incorrect" when I placed my order. (?)

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Bought a luftfukter here on pre-Black-Friday sale, nice price. It turned out to be defective. It worked overall, but was visibly crooked and clicked loudly.

That's okay, stuff happens. Reached out to customer service, adding: "I'd be reluctant to lose the product completely (it does humidify the room, even if with extra noise) and I don't see it on your website anymore, meaning that you probably can't replace it. Ikke sant?"

A representative told me to register a reklamasjon. So I did, reiterating: "Would a replacement be possible? Not interested in losing the product entirely; it does help with dry air."

Another representative requested photos and a video, then agreed that the product was defective. Solution? I must destroy it. Then, and only then, they'll send a replacement.

Never seen it handled this way before. Asked: it's pretty dry indoors, I'm coughing, luftfukter helps, perhaps there is another way? Nope, no other way. Destroy, send proof, then wait. How long? "Only one week with shipping and customs."

So, destroyed it as instructed, sent photos. A few days later, bombshell: they won't replace it. It's out of stock. (Is this something that should have been checked earlier?) They also won't send an equivalent because I paid a sale price, not a full price.

Supposedly only a partial (not full) refund is possible now, for some reason. That sum is too low to buy a replacement either way.

Sitting here with the humidifier I destroyed at their request, indoor humidity at 17%, and wondering: does customer service get any worse than this?

"Bra pris"

Bra pris. Rask grei behandling s tid. Kunne hentes på utleverings sted i løpet av kort tid. Jippi

"Ikke imponert over kunde støtte eller…"

Ikke imponert over kunde støtte eller leverings tid, ventet snart en måned på levering.

"Helt super!"

Støvsugeren Irobot I3 kom lynhurtigt, var billig selv med selvtømmende base, og fungerer helt fantastisk. Klart den bedste vi nogensinde har haft. Vi er strålende fornøjede!

"Utrolige treige på service og…"

Utrolige treige på service og reklamasjon. Det går uker....

"Elendig kundeservice"

Elendig kundeservice

"Kvalitet produkter for gode priser."

Kvalitet produkter for gode priser.

"Lett å håndtere,klipper perfekt"

Lett å håndtere,klipper perfekt. Sliter litt her som det er ganske skrått,men det er nok en tilvenning-sak på å justere vinkel på håndtaket. Tar minimalt med plass for oppbevaring.

"Kan bare si meg meget fornøyd så langt"

Kan bare si meg meget fornøyd så langt. Rask levering og i tillegg tilgang på utstyr når den tid kommer

"Good Experience"

There was some issue with the product price and I am truly impressed with the quick fix provided by the Customer Services team. The delivery of the product was also pretty efficient.