"It took a year to process my claim"

It took a year to process my claim - in line with the expectation they set at the beginning. They won a larger amount of damage than I'd expected. Well done.

"Service was good"

Service was good, difficult to compare to anyone else as not had to do this before and hopefully want again!!

"Cycle SOS took control of the entire…"

Cycle SOS took control of the entire process and were hugely helpful throughout. Payment at the end of the process was prompt and they had deducted their fee which came in as quoted at the start so I had no hassle what so ever. Highly recommend and would use again although I hope I don't need to.

"Excellent feed back and advice from…"

Excellent feed back and advice from start to finish.
Very grateful that Chris achieved a highly satisfactory conclusion,

"Very satisfied with the service"

Very satisfied with the service. I contacted Cycle SOS (Smith Jones Solicitors in Burnley) after a collision with a car while out on my bike. Mr Gardner who dealt with my claim was very professional, friendly and helpful, efficient in keeping me updated and quick to respond to any of my emails. Guiding me throughout my medicals and treatment (from start to finish was 2 years), even at the end going to court alone (I didn't have to attend or get involved at all) after the defendant's insurers were disputing paying the full cost of my treatment which Mr Gardner was successful in retrieving, very grateful he went the extra mile. Very happy with my settlement and would recommend Smith Jones Solicitors to anyone including family and friends.

"Not quite sure where their claim to be …"

Not quite sure where their claim to be experts on cycling claims was evident. I sent lots of info, as requested, regarding the accident, losses, injuries etc , had several doctor's visits, and gave them permission to access my medical records etc etc.
I have no evidence that this information was ever acted on, beyond filling in the initial insurance claim form. When the first offer of compensation came from the other party's insurer, over a month later, my injuries were healing. Cycle SOS (actually Smith & Jones) then suggested I get yet another medical report done (at my expense) in order to try to get a better offer. As an hourly paid contractor, it seemed fruitless to continue to do all the work for Cycle SOS for potentially little gain and certain personal expense, so I cut my losses and accepted the first offer. They then seemed to finally spring into action to get a cheque from the insurers, although this still took more than another month.
Would I use them again if I suffered another injury like this? Probably not - I could have done it all by myself and saved a £500 fee.

"Not too bad overall - slow to update me on progress"

Overall handling of my no-win no-fee damages claim for injury following a collision with a car was not too bad. I found Cycle SOS from an internet search for a local firm but my claim was handled by Smith Jones Solicitors from Burnley. It took almost four years for my claim to be settled but I am happy with the award. Communication could have been better in the final year as the person handling the claim often failed to update me on progress when he said he would and had to be chased.