"The bike is as advertised and arrived…"

The bike is as advertised and arrived quickly. I would have appreciated a leaflet telling me how to assemble it.

"Very professional service"

Very professional service, really impressed with the staff & how quickly they come back to you. Delivery was super rapid as well, great advice on helmet choice. You can't go wrong, highly recommend. Thanks Guys!

"A brilliant firm to deal with"

A brilliant firm to deal with. I have never bought a cycle online before so although I had a rough idea what make and model I wanted I wasn't sure about the size and geometry. However Ryan responded to my emails and calls for advice, and went as far as getting a member of staff of similar size to me to sit on the different size bikes and provide feedback.

Then the real test of a firm is how well they solve problems; The courier messed up and aborted the delivery on the day, but Ryan quickly got in contact with the courier to resolve the issue and my bike arrived in perfect condition the next working day.

You won't get this level of personal support from any of the big online cycle retailers. I wish this company was located over my side of the country as I would use them for all my cycling needs given the chance.

"Bought a Genesis cdf from here…"

Bought a Genesis cdf from here recently, great customer service and prompt delivery.

"Finally found a ladies bike frame in XL…"

Finally found a ladies bike frame in XL size, rare as hen’s teeth but useful for a 6’2” male recovering from a shattered pelvis - great price too :-)

"I was struggling with finding a bicycle…"

I was struggling with finding a bicycle part. As I was about to give up, I ended up on Soanes Cycle webpage and the gentleman by the name of Ryan was a great help. He guided me to the right part that was exactly what I was looking for. Great customer service. Very efficient and responsive. Highly recommendeed.

"Excellent"

Delivered on time I am happy with the product

"Damage to first bike shipped resolved…"

Damage to first bike shipped resolved quickly

"Great company to deal with"

I purchased a Marin gravel bike from Soanes cycles which was the best price I could find on the internet. I chose their finance company, V12 retail finance which was a very simple and quick process. All in all the whole purchase process took around 15 minutes once I'd chosen the bike.
I received regular updates regarding my order, the status of my delivery right through to receiving my bike. Although I was extremely pleased with the bike and despite it being excellently packaged there was a small issue with it. I emailed them and received a reply very soon after with a suitable resolution.
I highly recommend Soanes cycles and would definitely purchase from them in the future. Top marks!!

"Very helpful and prompt communications"

Very helpful and prompt communications. Fast delivery. Top notch service