"Really happy with the customer service"

Really happy with the customer service, constantly updating me on the proses of my car. Everything was done smoothly and quickly, my car was delivered to me within 10 days of me finding the car on the website, would highly recommend for good priced cars.

"First Experience!"

I was very apprehensive about buying a car. Being a widow and the first venture into buying a car on my own, I needn’t have worried. Everything was done by the book, very helpful and delivered to my door as arranged. Great service all round.

"Thank You"

I just wanted to say a big Thank You to you all for making the process quick and easy. I would like to say how great Isabelle Lao was, she was our first point of call with Buy A Car and she couldn’t have been more helpful and was always willing to answer my questions. With her help she enabled me to find the perfect car.

I was impressed with the process you adopt as you explained each step and I felt I could make a well informed decision which was great.

Also the delivery process was perfect. The delivery driver was very friendly and phoned me to confirm that I would be in for the delivery of the car.

The car meets our specifications and at present we haven’t had any problems. It came with all the documentation required which made me feel confident that I had made the right decision.

I know we are in a difficult time at the moment but you all did a great job.

Thanks again.

Take care and stay safe.

"To be honest"

To be honest, i never new buying a car from this company could be so easy; the staff are absolutely professional, polite easy to deal with not pushy a credit to the industry.I’ll be certainly recommending this company.

"Poor follow up service and very little help"

Update on this review whilst I still stand by my original feelings towards the handling of my car etc I have since been contacted by the Buyacar team and can’t fault the lady I was in correspondence with and have also had garage fees for repairs paid back to me.


My experience with BuyaCar.co.uk has been less than easy. I part exchanged my car for my new one and paid the remaining balance outright. Within a week of owning the new car I experienced a “power steering fault” light/alarm message on car. Concerned I phoned and emailed about this, only to then have to find my own garage to look at issue as Buyacar couldn’t offer a mechanic service of their own. After a diagnostic on the car the garage determined that it was not a fault with power steering as such but was still an electrical fault. I contacted Buyacar to let them know the garages findings and they reimbursed me for the cost of diagnostic works. Fine. Cut to one month later I was told via same email I had to get car booked in for another diagnostic check at an official manufacturers garage. Only slot I could get was a month later as yet again they offered no one who could look at my car, and even after the month I was told not to ok any work as they needed to ok price of diagnostic and work before they’d pay out. Obviously you don’t want to be driving around with a faulty car, so In the end I had to take car and pay to have problem fixed myself as warning of power steering fault became unbearable with warning message and alarm sounding. All in all a soured experience which I will never repeat by buying a car online again. Unlike the other reviews It’s only when you have a problem do you truly see how well a company handle it. Poorly!

"The whole end-to-end process was…"

The whole end-to-end process was seamless. They even handled my part exchange, gave me a fair value and paid my finance company directly without any intervention from me. My new car was delivered in good time and shape. I was kept in the loop through out the whole process and defo recommend anyone to give them a look when purchasing a car.

"Excellent service,car was delivered on…"

Excellent service,car was delivered on day and time they said,would use again

"I was very unsure about buying my A…"

I was very unsure about buying my A car…
I was very unsure about buying my A car online and not being able to test drive first, but I thought what have I got to loose, they’ve got the car I’ve been looking for a long time, so decided to buy it and what a great service I had all contact on the phone was amazing experience I’ve now had my car 1 month and I think it only took just under couple of weeks to get the car delivered. I’m so pleased with the service I’m receiving, I will definitely be recommending this to my friends.