"Prompt and quick service!"

I booked landlord safety online. The engineers came next day to fix my boiler. They turn out to be very cheap and fixed my boiler the same day. I would recommend landlord safety Certificate!

"Great Website for booking but disarray after that. I don't have time for these type of companies"

Great Website for booking but disarray after that.

I wanted a quick and reliable certificate for an EPC and Gas certificate. I found the website great and easy to book an appointment. When you select the time of the appointments it doesn’t state that it’s a time slot so be wary that you may need to allocate half a day if they arrive between 9-12.

There was some issues with my boiler that day so the they could not do the Gas certificate but the EPC was straight forward. 1 week later and no contact, no bill or EPC certificate, rang up the office and was in quite a disarray. Took my details and never rang back. I chased again and was told that it will be with me in 2 hours. Got an email next day with the EPC certificate.

How do I pay? No details.. Got an invoice a few days later with the due date the SAME DAY. Payment details stating that late payment is subject to compensation plus interest charged 8% above Bank of England base rate.

The website does not explain anything that happens after the appointment, the staff did not explain. The engineer did not explain. I found the payment terms to be extremely poor and unrealistic, it would not be a company that I would be using again. Landlords with multiple properties don’t have time to deal with disorganised companies like these. This is a failing not at one point but on several areas, website/staff basis which is the company really.