"Tank’s capacity listed incorrectly"

Tank’s capacity listed incorrectly, so delivered and 200litre shy of what its capacity should be. I’m now having to return the tank as there “best price guarantee” is a load of tosh and buying from TUFFA themselves is actually cheaper. They refused to price match the tank despite me having it on site. It took 5 weeks to be delivered despite advertising 3-4 weeks. All in all a terrible experience with shocking customer service and a waste of 5 weeks

As I can’t reply to your response I’ll edit my review, it was impossible for me to send you a price match before hand as I didn’t have another price for a 1400 litre tank. As soon as the mistake was noticed I gave you a price for the exact same tank from a different supplier. You refused to match it so today the tank was collected, which just shows the type of customer service provided, you’d rather no doubt spend as much to take the tank away than put would’ve cost you to just price match it. Adding to the inconvenience to myself and my customer.

"First class service."

Great, quick, friendly service. First class. Thanks.

"Ignored all emails when asked about the…"

Ignored all emails when asked about the warranty and getting proof of warranty card. Tank nearly got damaged on delivery as driver let young son operate the tail lift on lorry

"Ease of ordering and delivery as advised"

Ease of ordering and delivery as advised

"Order processed promptly and delivery…"

Order processed promptly and delivery as promised

"so nearly 5 stars...."

Would have given 5 stars if we had been advised of a delivery date.
Great service otherwise, but we felt sorry for the driver who had been sent out in a too wide truck - even though we advised of lane narrowing at the start.

"Great price and longer than usual…"

Great price and longer than usual warranty. The delivery driver was very cheerful and helpful. The only slight issue was we had no notice of delivery until 15 minutes before…luckily we were in. All in all a great company to do business with.

"Excellent service would recommend"

Excellent service would recommend

"Happy with the product"

Happy with the product

"Easy to order & very competitive prices"

Easy to order, very competitive prices and super speedy delivery thank you! Excellent communication. Highly recommended