"Great company"

Ordered a 175w Solar panel kit from Van Junkies and couldn't be more pleased. Delivered as promised and were available on the end of the phone for installation support. Amazing service and very friendly.

"Excellent service and customer support."

Excellent service and customer support.

"Retuned faulty unit replaced"

Retuned faulty unit replaced - speedy and no issues. Thanks!

"The technical support is second to…"

The technical support is second to none! Helped me before and after my purchase. From what to buy, how to connect everything and what it would run.
Couldn't be happier

"Disgrace of a company"

Besides the good reviews they've received so far, I unfortunately experienced the complete opposite and can only recommend to stay away from Van Junkies and the battery manufacturer listed on their website. I had issue, after issue, after issue. It started off with parts missing from my £6k order, all fuses and fuse holder were the wrong sizes, the Touch GX stopped working after 1 week and last but not least I've received two dodgy batteries, each battery worth £1150. The director of Van Junkies and the battery manufacturing company still only admit to one battery being faulty, however my system did not work with any of them. I thought maybe I did something wrong, so I checked the system over and over again, charged both batteries individually, did lots of trouble shooting with both directors, that are part of the technical support team, connected the system to each individual battery but nothing worked, my system did not fire up. After weeks of being questioned with a condescending tone by the director of Van Junkies, I've decided to get the batteries tested by a third party. It was confirmed that at least one of the batteries was faulty. To be certain, I've asked BBL to borrow one of their lithium batteries with a BMS and as as soon as I connected it, everything worked perfectly fine, DC and AC. Instead of getting an apology from either of the companies, it was continuously suggested that I installed the system incorrectly, that I didn't read any of the manuals and therefore I damaged the batteries. I then contacted a caravan engineer to check and test my system, he also confirmed that the set up and installation was correct and all apps have been programmed as suggested within the victron manuals. I involved Trading Standards and advised Van Junkies that I would consider pursuing them via the small claims court if I do not receive the refund as suggested by the director himself. I've now finally received the money, still lost over £300 though as I've only received a 70% refund for the second battery (too long to explain) and I had to buy two new batteries (obviously not from Van Junkies nor the battery company advertised on their website) to finally start my travels. I've been travelling now for almost a month and my system is working perfectly.
It seems, if everything works fine, Van Junkies are great but if you are a woman and challenge them about a product that is not working and that is worth over £2k, prepare yourself of being treated with no respect whatsoever. A descent company would have just apologised and sorted it out, especially if the products have been purchased less than 6 months ago.

"Excellent service support and advice…"

Excellent service support and advice from first contact to commissioning. I am so pleased that I chose to buy my van charging products from Van Junkies . Whilst the product is described as simple, referenced in many on line van build websites, and in many of the books. It’s nice to know the seller can support you. I chose the higher end with Victron products. The quality of service from the VJ team in the first stage of me selecting the right product to buy for my van, saved me a huge amount of time and money. Then once installed (which is very simple),I then looked to the Van Junkie tech team to guide me through the connection and commissioning process.
Their patience experience knowledge and professionalism was exceptional. I would not have got the very important added value from any other seller.
I made the right decision and would recommend you do the same.

"Recommend"

I bought victron panels from vanjunkies twice, first purchase last year and then I bought again from them this year.

Really happy with the panels and their customer service is spot on; had an issue caused by the courrier that vanjunkies sorted out straight away. Recommend!

"Solar install Victron MPPT Controller"

It was a pleasure to deal with a company like Van Junkies, From the word go everything was spot on, when asking for advice from Nick & changing the order with Leanda & full support through the install, highly recommended

"First class service throughout"

First class service throughout, from order to delivery and after sales I cannot fault Van Junkies.
Leanda is a credit to your team.

"Highly recommended"

Great product, integrates well within the electrical system and the app to monitor charging is simple to use and clear. Really helpful customer service who gave sound advice on the product to choose and kept me updates on the progress of the order. Highly recommended.