"Terrible Experience"

Terrible Experience – Damaged, Stolen, and Lost Items!

If I could give zero stars, I would. This was hands down the worst moving experience I’ve ever had. Not only did they break several items due to careless handling, but they also left belongings on the road, "lost" furniture, and some of our stuff!

Boxes arrived damaged, some completely missing, and a few pieces of furniture mysteriously disappeared. When we tried to address these issues, the company was completely unhelpful and dismissive. Moving is already stressful enough—do yourself a favour and avoid this company at all costs!

"Save your money and go elsewhere - AVOID! "

I concur with other negative reviews. I imagine they are fine if you are moving a very short distance.

I was moving from one furnished apartment to another from Solihull to Wandsworth. The driver arrived 40 minutes late and took 8 hours to deliver the contents of 1 x 400sqft apartment 100 miles. Contested this with the driver who I had to chase repeatedly throughout the day with a lack of communication.

I contested the invoice and was told 'tough'. They put the reasoning down to sickness and that they sought an alternative driver. Then the excuse was 'traffic' (in the time it took me to do the journey twice my items still weren't delivered). Wasn't happy at all with how this was all handled, I would seek an alternative and save your money for a company that values customer service - avoid.

"Needed to move in a hurry"

Needed to move in a hurry, and they delivered! The team worked quickly without cutting corners. Very reliable and professional service.

"Their van self-drive hire was exactly…"

Their van self-drive hire was exactly what we needed. The price was fair, and the service was seamless. Great for anyone needing a DIY move.

"From packing to moving"

From packing to moving, the team was excellent. They handled every item with care and ensured everything was delivered safely. Truly a great experience!

"First time shopping here"

First time shopping here, received fantastic customer service. Spoilt for choice on anything you need, high quality products and they're even offering to swap bags of Royal Canin dog food for FREE bags of quality dog food.

"Fantastic"

Fantastic, reliable and fast service! We moved from Birmingham to Fulham today and the 2x guys who helped us were incredible. They worked fast. They arrived 10 minutes early. They had a great attitude. They worked carefully and did not break anything.

"Ripped me off, lost in court, won't pay up"

See my reviews below: IMG Group has responded saying I should contact them privately. I have sent them any number of emails,to which they never respond, because they owe me money. I had to take them to court because their service was so terrible, and won the case. But now they won't pay up- not one penny in 14 months. If they ever responded to an email we wouldn't be in this situation. But now they're posting fake reviews to try to repair the reputational damage, instead of just complying with the court order.

"IMG Removals was great"

IMG Removals was great. They were easy to communicate with, arrived exactly when they said they would, were faster than estimated, and very professional. The price came in under the estimate. No complaints and would highly recommend.

"They are very efficient and such nice…"

They are very efficient and such nice gentlemen. Our company and my family and friends have used them several times and we probably will again. Very convenient and very good price. I didn’t even need to be at home as long as somebody opened the door. I Would use them again and will recommend to anyone I know!