"Great service"

I was looking at purchasing a new build property and used the developers assisted purchase programme to sell my existing property. Mcfarlane were selected as the agents and they promptly came out to take photos etc and my property was on the market within days. I eventually decided to withdraw from the transaction but the service received from Mcfarlane was really good and I would not hesitate to use them if I do decide to sell in the future.

"McFarlane Estate Agents are QUALITY"

McFarlane Estate Agents are QUALITY, they are the best Estate Agent I've ever dealt with, Jacqueline Marchant-Currie especially. She is extremely professional, knowledgeable, efficient and supportive, nothing is too much trouble. Jacqueline provided significant support to me during an extremely long, stressful, complicated situation with a tenant. When I requested something she sent it to me almost instantly and she accompanied me whenever I asked her. Her commitment to clients is always above and beyond. The whole team are professional, efficient and friendly. As soon as you walk in the door you are greeted with a smile and very much a "can do" attitude. Communication is key and they keep you in the loop throughout the process - I absolutely cannot fault them.

"Macfarlane property’s "

Hello

I viewed a property to buy with Victoria who works in Marlbouragh at Macfarlane property’s , Victoria was very cheerful and professional thru - out viewing of the property , Victoria was very honest and knowledgeable about the property and the surrounding area which has lead me to make a offer and buy the property thank -you Victoria. A credit to her Team.

"Amazing customer service "

We are currently looking for a house and we came across one we liked and the sellers were Mcfarlane so we called the agent and a lovely lady called Charlotte answered the phone to my partner, the house we wanted to view had been sold subject to contract so she said she would take our details of what we was looking for and help find alternatives, she was so lovely and helpful and as we were on the phone she was sending us links to houses she was so professional and personable and made it very easy for us. She booked us viewings on houses which Anita showed us around she is also so lovely and very helpful and knowledgeable and just makes you feel at ease so Thankyou Charlotte and Anita we really appreciate it
Chloe + George x

"Excellent service from Anita Crowley at McFarlane's"

Great service from Anita Cowley she went in great detail about the purchase of a property & provided a surveyor’s contact details. Highly recommend these estate agents. Thank you.
Sunny

"The team at McFarlane Anita Cowley is…"

The team at McFarlane Anita Cowley is amazing in helping us purchase our first home together. Great service from start to until finish. The best agent to respond to buyers’ enquiries. Anita cowley seems to be very helpful and went out of her way to book a viewing for us. Very professional and knowledgeable.
Thank you for all your help.

"Awful awful awful renting experience"

Awful awful awful renting experience, avoid at all costs!

First of all, the moving in and referencing process was an absolute nightmare.

Then when we moved in to the property the fridge wasn't working, there was no hot water coming out of the shower, the extraction fan was broken and still really greasy, holes in the floorboards, tiles missing, door handles hanging off, none of the lightbulbs worked, oven was filthy, and belongings from previous tenants still left in the draws. Although they are adamant it had been 'professionally cleaned'.

They forced me to sign the inventory before they had even given me the keys. I was told I had 7 days to let them know if anything didn't match the inventory, which I did. However upon moving out, I found out that the issues I raised hadn't been recorded and therefore a substantial sum has been taken out of our deposit. So I have had no choice but to pay for their administrative errors, despite us leaving the house in a much better state than it was in when we moved in.

When we speak to them on the phone, they tend to be agreeable with our issues (where there is no paper trail), but then their actions don't align.

During our tenancy, we received an email to say they are putting the rent up by £100 per month "in line with market value" as per their lettings manager's recommendation, despite it already being the most expensive property of this type in the area. We asked for an explanation and justification for this, but were never given one. It is our opinion that they wanted us to move out, so that they could profit from charging the landlord all the tenancy fees to get some new tenants in there.

When we moved out and they had to provide references to our new lettings company, they missed out a lot of context in the information they provided, which caused lots of issues for us. This is depsite us checking with them what information would be passed over and them assuring us that it would all be fine - again it was all over the phone, so no paper trail which is convenient for them!

If you are renting with them, I would urge you to get written confirmation of everything. Do not trust any conversation you have with them that isn't recorded.

I have spoke to other people who have had similar experiences with McFarlane as well. They do not have the tenants best interest in mind whatsoever, only their own.

"We had seen many estate agents"

We had seen many estate agents, however Anita cowley seems to be very helpful and went out of her way to book a viewing for us which was in the market quite new. She gives her personalised touch in all her advices at work. Perfect blend of knowledge and experience.

"Great service from start to finish"

Great service from start to finish. The best agent to respond to buyers enquiries and sellers needs, in particular Laura Jones. Thank you for all your help

"McFarlane’s Outstanding Team"

McFarlane’s service was painless. Very professional and knowledgeable. They are an outstanding team in both sales and letting. Having used both,I cannot fault them. I would recommend McFarlane’s and in particular Laura Jones for all of you property needs.