"Addebiti non corretti"

Semplicemente perché mi sono stati addebitati tre pagamenti quando ne dovevo solo uno.
Ho cercato in tutti i modi di poter risolvere la questione, prima direttamente con la sede dove avevo noleggiato l’auto (America Car Rental aeroporto di Monterrey Messico) poi tramite il customer service che ha riconosciuto l’errore riferendomi (tramite messaggio whatsapp) che mi avrebbero rimborsato ma ad oggi continuo a non ricevere nessun rimborso e anche i miei solleciti continuano a rimanere vani. Sinceramente non capisco questo comportamento mi sento preso in giro e a questo punto anche derubato!!

"Es un fraude"

Es un fraude, son tramposos, te piden una cantidad grande de depósito 24000, no avisan claramente que no aceptan tarjetas en línea, y sobretodo que no devuelven el anticipo. Deposite 4700 y no lo quieren devolver

"Car rental company said our booking was…"

Car rental company said our booking was cancelled. We had a copy of the booking to hand to show the agent (printed off 2 days earlier) He refused to honour the booking and told me to contact the broker(EconomyBookings.com). They were unhelpful too.

"Horrible"

Horrible, scammers
After two months still waiting for my deposit back

"Nice service"

Nice service! Got my car without any problems! Thanks

"Excellent service"

Excellent service, and friendly staff.
Shuttle service to the airport is a plus.
The vehicle gave us no problems and was very comfortable.

I recommend 100%

"very happy with our rental"

We rented a car in November 2024 with America Car rental and we are really happy with them. The communication previous to the rental was easy, the estimate has been honored, the car was almost new with no problems. Take and return the car was quick and we had no issues at all.
Of course they offer you additional insurance as all the car rental companies do, but you just need to decline if you aren't interest.
The deposit was paid back quickly.

"Michelle toscano es muy amable"

Michelle toscano es muy amable, excelente servicio

"This place is a scam"

This place is a scam. We made a reservation 3 months before the date of rental. We now find out they’re not honoring our reservation. If you want stress a stress free renal this is not it.

"J'ai loué une voiture à Cancun"

J'ai loué une voiture à Cancun. En réservant sur le site, on voit qu'il y a l'assurance collision et plein d'assurances comprises, et il n'y a pas de possibilité de réserver d'assurance supplémentaire, donc on pense qu'on est assuré pour tout. Le jour J ou j'ai été chercher la voiture j'ai demandé si j'etais bien couvert pour tout en cas d'accident, et là surprise on me dit que non. Si je veux etre totalement couvert (pour des griffes qu'on me ferait, pneus crevés, ... ) on me dit que non, que c'est 246 dollars US en plus (location pour 15 jours). Et la je leur montre ma réservation et dit qu'on ne sait rien choisir sur le site en plus de ce que j'ai choisi. On me repond que c'est normal, et que cela ne se fait qu'en agence sur place. J'ai ne trouve pas ca normal, surtout que sur le site on ne sait pas choisir cette option. Donc soyez vigilent, le prix que vous avez sur internet n'est pas le prix réel final si vous pensez etre totalement assuré. Mauvaise surprise de 246 dollars US pour moi