"mariam was a great help she solved my…"

mariam was a great help she solved my problem and was very professional

"Great service from Northone!"

Overall the customer service at Northone is excellent. As high as that bar is, my recent interaction with Kat went above and beyond. She was patient with my questions, gave me actionable direction and supplied a strong overview of the topics that were challenging me. Really appreciated the help - many thanks!

"Their incompetence to approve mobile…"

Their incompetence to approve mobile check deposits as it is incredible that a bank like this would take 7 business days to clear funds on a cashiers check from a reputable bank.

01/09/24
I did deposit a Cashiers Check from a reputable bank on 01/04/24, same day was advise via email the check was being processed. Next day was advised that check was approved and that was going to take 48 hours to be cleared, those 48 hours passed and contacted customer service via chat Monday 01/08/24 bank does not a physical office nor a customer service dept, direct phone number where you can call when you need to. Representative on the chat platform inform me the following:

"Check are in review for 48 hours and after that they could be released as early as the 3rd day, but this could go up to the maximum of 7 business days. Also, the more checks that are deposited in the Account, along with other factors, this timeline could shorten".

Going back and forth with this issue, I had to explain in different ways that 1) This is not a personal check but a Cashiers Ck. and funds had been already verified and withdrawn from clients bank account 2)Check was issued to my company and not an individual, and that my account has never had a returned check nor was to be put on hold as the account isn't red flagged for fraud.

Went back and forth again via email with a Rep. that received an email from me where I explained what was going on and he was professional enough to advise that was going to relay this info to the "Check Team' and see if they could do or assist on providing a more in depth explanation or solution to this issue. Never received an email from the Check Team letting me know what was the status of or if there was any possibility of a solution. Bottom line, I was told the Cashiers Check I deposited on January 4th, 2024 before noon, will be available on Thursday 11th, 2024 at the end of the day?

I am very disappointed and definitely ready to cancel the account I have with NorthOne. Bank isn't qualified to offer solutions to matters like this one nor offers the level of customer service satisfaction by going the extra mile on trying to resolve customers account concerns/issues/. As a business owner the above showed us that facts speak louder than words!.

"NorthOne Does Not Have Your Businesses Back"

I have been in business for almost 30 years, and when I decided to try an online bank which would connect with more of the modern day apps, I found NorthOne. Banking with them was a horrible mistake and I want to warn other businesses about putting your money with them.

1. The first incident happened when they flagged my account for an unknown $1 payment from a Paypal account. They froze my account, which meant no money could come in or out. I was on vacation and it took me days to realize what happened. And it took weeks to get it fixed, because once the bank account was frozen, that sent a chain reaction to our merchant processing, vendors, etc... and the clean up and docs required to get everything going again, was insane.

Again, all that happend, was we received $1 from a PayPal account, which was probably verifying our bank account and something we had set in motion. Something that any reasonable bank would have called us, sent a text and email, asking if we knew about the transaction. But not NorthOne, they just shut us down. This was the first incident.

2. The next incident almost a year later, was when I noticed a $48 dollar Burger King charge on a virtual card we had never used. As the owner of a gym, that charge stood out becuase we don't eat there. I notified NorthOne, I verified that it was not us, they verified the virtual card had never been used before, and then they closed our bank account down. They didn't cancel that card, they just closed our account. Which meant we needed a new bank account yesterday, and every vendor, every utility and every payment on auto pay, which is everyone, was suddenly not being paid. If you have ever lost a card you know what a hassle it is to contact and update your new information to everyone. It takes days and hours upon hours of time. Which is why I didn't cancel this bank the first time. Because it is so time consuming to have to start anew.

If you are considering this bank, don't. Eventually you will be sorry.

"Mariam the Great"

Mariam was the rep I spoke with. She was very helpful with my address and new card issue. I did not realize I never updated it. Thank you so much helping correct my issue. The follow us after was a nice touch and surprise. She made me feel valued as a customer.

"Good so far"

Easy setup process. Was able to get an account and add my partners in a couple hours.

"Perfect for small construction business"

We’ve been using NorthOne for a couple of years. It provides all the tools we need ( replaces other tools even) to run our business well. Great job building such a fantastic product.

"Been amazing"

Simple app and integrates with other software well

"Easy to use app"

Easy to use, personalized customer service. Hoping they don’t get swallowed up by a big bank.

"The organization seems to be waiting to close customer's accounts"

The organization seems to be waiting to close customer's accounts. I paid $10 monthly fee and nothing unusual happened until a support staff asked for proof of business was quite annoying.
They closed my account and I can not log in to transfer the balance.
What a terrible customer service!