"4000 euro for One door damage. Be careful!!"

For a little scratch on the door they charged me 4000 euro! I could buy a new car with It.
And I bought 100 euro insurance for 4 days but it wasn't covering this damage caused by the wind. So what normally happens on Iceland, because of strong winds, is not coverd by the insurance!! Logical choice

"Ordinairy interest harvesters"

Unlike other people I didnt get a choice between insurrance or a hefty deposit. I was just forced to put 490000isk (like 3500USD) on my creditcard, I thought they were joking, but nope I booked via a third party. Never heard of this discrimination before. Unluckily that my salary was just paid the same morning. But had to take a loan to pay my bills and fund what should have been a nice holiday. Because we had to be cheap on food and couldnt do any extras, Its an absolute scam. Never got any pick up confirmation, but of course took pictures and video of car. When returning they open at 6.00, I was there a while after 6.00 and nobody there. Using the drop off box has an extra fee, they shouldnt even dare to charge it, I took pictures and everything that it was 6.30 when I dropped the key and they were not open.
Nothing bad about the car, it was brand new and super advanced. But after a week of returning it, still no deposit refunded and no confirmation of drop off. I filed a complain and all they say they have the right to do all this. Its robbery to hold on to the deposit this long, they say it can take 28 days, which of course it will so they harvest my interest that I now have to pay as fine for my loan. I live in Iceland and I saw that car back on the road, there is zero reason to hold it, they cleared the car. Also they didnt tell how to pick up the car. I am a local I know where they are located, but as a tourist I would have had no idea where to go because they didnt sent this information and at the airport terminal are only the bigger companies. They dont deserve a desk there anyway.

Notice they also don't care about complaints here and probably put up 2 clearly fake 5 star ratings, you cant make this sheit up really....

"RUN FOREST RUN!!!!! "

Booked the car for 2 days. Issue immediately happened after 2 hours where the tyres were not pressurised enough. My feeling is they had the warning and simply reset the warnings in car... because thats what the did for me at the tune of an additional £400 they tried to get me to pay. The issue went away for an additional 4 hours then happened again. Absolute scam. I would run miles away from this company

"Pessimi"

Prenotato auto da Ice Rental Cars all’aeroporto di Reykjavik tramite Rentalcars (gruppo Booking). Il mio volo è arrivato 1h30 in ritardo e non mi hanno più consegnato la macchina che avevo prepagato per 4 giorni. Pessimo servizio sia da parte loro che da Rentalcars

"Cancelled our car but took the money "

We booked a car through EasyJet and the confirmed pick up time was 8:15 pm. After we landed, we phoned the company only to hear a message that they had closed the office at 6pm. We called easyJet customer services for help, but they were unable to speak to anybody in the office either.

We found the shuttle bus which was also out of service with no alternative information.I use a wheelchair and have chronic fatigue, so we made the decision to get a taxi to our hotel and to pick up the car in the morning.

When we called the company in the morning they had given our car away and cancelled our booking but still taken my money. We were offered a smaller car, which would not have taken my wheelchair or obviously a much more expensive bigger car.

We are currently trying to get my money back via easyJet.

"The budget car hire experience was… HORRIBLE"

The budget car hire experience was marred by incredibly rude and dismissive treatment from staff, leaving me eager to share this disparaging one-star review. Despite understanding the budget nature, the staff's contempt and disdain for customers were palpable. During car pickup, we were scorned for choosing a smaller car, insinuating they'd relish our misfortune. The Filipino lady handling the return abruptly paused to take a personal call, leaving us uncertain about completing the process. Waiting for the transfer bus, we endured a 30-minute wait inside, only to be told to flag it down outside, adding to the frustration caused by the same lady's earlier neglect. This disrespectful treatment, highlighted by their indifferent attitude, prompted my first negative review, reflecting a shameful lack of customer dignity. DO NOT RENT FROM HERE !!!

"The worst company I have ever had the…"

The worst company I have ever had the displeasure of speaking to. They are scammers. They give you cars with problems and then charge you to fix them. An absolute disgraceful company. Also incredibly rude and disrespectful.

"The worst experience I had with a…"

The worst experience I had with a rental company! They charged us additionnal fees for no valid reason. Be sure to bring a credit card with you (not a debit card) cause if you don't they'll force you to take the full insurence for the car (and it's very expensive!!!)

"Hold jer væk!"

Hold jer væk!
Ved booking på hjemmesiden betalte jeg for fuld forsikring. men ved afhentning af bilen blev jeg opkrævet 1700 dkk for ekstra platinum forsikring for at få lov til få bilen.
Kunne ikke få det oprindelige betalte beløb refunderet da man self kun kan gøre det op til 24 timer før afhenting. De afpresser og lyver alt hvad de kan.

"Has explain with others comment"

Has explain with others comment, instead of taking a caution of 3000 euros as planned, they force you to pay 40% of extra price to take their insurance.
Liars and thieves...