"Exceptional quality product."

Exceptional quality product.
John who dealt with my enquiry all through the process went beyond good customer support,
Great communication and a pleasure to deal with. All round a fresh experience with a company that know how to deliver real customer support & great products.

Thank you 🙏🏽

"Top customer service "

Excellent customer service and speedy delivery. Recommend ordering from them!

"Excellent customer service"

My treasured rear bike light finally packed up. It is now discontinued (typical...). After searching hard for it online, Humancycle was the only place where it seemed to be available. The 'customer happiness officer' was really helpful in responding to my email etc. This company has a very good approach to customer service.

"Very good after-sales service"

Very good after-sales service

"Fantastic customer service"

I was ordering a gift from overseas and stuggling to make a payment, I reached out to the customer service team and they were absolutely excellent with communication and follow up, making sure I was able to make my purchase. Special mention to Marnie - thank you so much!

"Purchased the kettle rack"

Purchased the kettle rack, a pleasant experience, recommend everyone to buy.

"Just great!"

Great service, great product! Totally transformed my commute. Fairly simple to mount it yourself as well!

"Poor service, or something worse?"

I purchased a Sew What large Moulton rear bag in July, and even agreed to pay an increased price over the advertised one, after Marnie told me the suppliers had dramatically increased their price.
HumanCycle told me the item was posted on August 3rd and gave me a Royal Mail tracking number, which shows a package was received at the post office on that date and has not been tracked in the mail system since.
Marnie said she would raise it with the PO on 25th August. Since then I have not heard from HumanCycle at all, and they have not responded to more recent email enquiries from me. I was unable to connect to their advertised phone number.
Either this is very poor service indeed, or it was something worse.

"Good communication just delay…"

Good communication just delay sometimes, responsible for the product thanks

"Problems solved"

Humancycle could be quicker to respond to customers who have genuine problems with their purchase and have laid down a considerable amount in the process.
Hopefully all is about to end well with bike working now and transport refunds paid.