"Overall a good experience with a couple of glitches "

Easily to order online and helpful with extra bar needed for a second car together with competitive pricing. Disappointed that they wouldn’t price match a Halfords price for the roof box and courier used couldn’t delivery to property without my help and external packaging was heavily damaged.

"Easiest and best roof bar website to…"

Easiest and best roof bar website to use. Chat service is great. Customer service helpful. Highly recommend.

"Superb customer service from Sandis"

Superb customer service from Sandis, very helpful, very quick and has taken a lot of stress out of what I needed to rebuild my old rack to make it fit our new car

"Misleading description, rude service"

I ordered a roof bar conversion kit for my Audi A6. However, when it arrived, it was clear that it needed to be used in conjunction with another product. This was not made clear on the site and in fact the instructions posted on the site suggested that the additional product was included with the product I purchased. The extra product wasn't even listed when I did a search for Audi A6 roof bars.

When I called to complain, I was told the additional product would cost c. £150, which made the whole purchase pointless. The service I received was rude and unhelpful, and the person I spoke to refused to even consider reimbursing the postage costs I incurred through their misleading site. Avoid.

"Outstanding customer service"

I can't recommend roof bars enough. Good pricing and prompt delivery but the customer service is second to none. San was particularly helpful in getting a minor issue sorted with the minimum of fuss. I wish more companies operated like this. Hats off to all.

"Perfect Customer Service"

I had an issue with my roof-box. The helpfulness of the customer service was superb. I got a repalcement within a day! 6 stars if I could.

"Forfeighted the sunroof. Unhelpful support"

Came quickly as expected, I did pay for next day delivery. Good products apart from once fitted couldn't open the sunroof! Became more annoyed once I emailed them to ask if any solutions to be told it clearly states in the instructions you will not be able to open the sunroof.

I did not see this in the instructions however I pointed out it was a bit late once you gave them and started to fit them to find out in the instructions that you cannot open your sunroof. Never got a reply to that, so would buy from elsewhere in the future

"False delivery advertising"

They advertise 2-5 working days delivery but this is not true. It's going to be more like 3-4 weeks for my order. They did not get in touch with me to let me know. I needed the bars for a holiday. Do not rely on them.

"Excellent purchase expereience"

First, I found their website very competitive. I telephoned roof-bars.co.uk for some advise on some roof bars on their site. The guy I spoke to was extremely helpful. He made sure I was getting all the right components to complete my roof bar set for my model car. He then emailed me a draft invoice for me to complete my purchase. Never had this before, and it took any doubt out of myself putting the right items into the basket; As the expert had done it for me! Although selecting the free 3/4 day courier... The roof bars arrived the next day! Totally recommend!

"All Good"

Good communication, swift delivery (£8.95 for next working day)...everything turned up as expected