"Please read before buying! "

I ordered a sauna from *livesaunas* in late November 2024, with the expectation that it would ship within 30-35 days. However, after several months of delays, I was informed in late January 2025 that there had been a problem during production, preventing the sauna from being installed. I was told they would need to make a replacement sauna with no estimate as to when they could do this.

The communication throughout the process was very poor. Despite reaching out multiple times, I received vague and inconsistent updates. At one point, I was told the sauna would ship by mid-January, but that never happened. I had ran electric and made arrangements for installation, so the delays were particularly frustrating.

When I expressed my frustration, the company offered either a full refund or a $300 compensation if I continued to wait. Neither option addressed the inconvenience I had already experienced. At this point I’m not even sure this company is legitimate.

While I understand that delays can happen, the lack of clear communication and the insufficient compensation made this a very disappointing experience. Based on this, I cannot recommend *livesaunas*

"Amazing"

I was able to hang around their free community for months before purchasing, and when I contacted them with questions

"Awesome product and service"

When searching for a sauna heater, I appreciated that they offered everything you need in one package.

"Have been on your website multiple…"

Have been on your website multiple times and chatted with your customer service. I have received very good and helpful information which has been reassuring. I do not have friends and family to ask because I am the first I know of who

"5-stars all the way"

He helped me size my sauna heater and select a one form hum

"I couldn't be happier with my…"

I couldn't be happier with my experience. I called these guys while planning my sauna build,

"Super happy"

we was able to call the sauna heater and get connected with a technician

"Thank you the sauna heater"

I found the sauna heater to be the most complete and instructive company in helping me define the choices in constructing our sauna.

"Thanks"

Great help for my custom sauna project. Delivered my heater quickly and helped me size it correctly.

"Great choice"

They answered all my questions and helped me choose a sauna that is suitable for