"I recommend them!!"

I was worried because I read it here that some people did not get their package, so I sent an email to them and they answered in an hour! They were so nice, we stayed in touch until I got the package. I ordered a bag and it is incredible!! The material is high quality and the design is awesome, it has a secret pockets!! So i recommend this shop, I know them from Ozora Festival and they were very friendly there too <3

"based in Israel and terrible customer…"

based in Israel and terrible customer service, had a T last about 3 wears. BOYCOTT

"Delivery issue not resolved"

Made two online orders (2020.and 2021.) and received clothes with no problem.

Then made an Order in 2022. (Order #1000011624) which is about 500€ worth of clothing and accessories and never got the merchandise 😞
On 11.7.2022. wrote an email regarding this no delivery issue, taking in consideration all the covid late delivery problems.
SOL responded saying they can send the merchandise again or make a refund.
But no action regarding sending the merchandise or the money back was made.
I have sent some emails since but they stopped replying to emails.

I even had friend's come to there stand at BOOM Festival and Modem Festival to advocate about this issue but no use :(

Hoping this gets resolved and they get me a back as customer and not a raging socialmedia anticustomer.

"Great quality clothes"

Great quality clothes, great customer experience.

I ordered 5 t-shirts from their online shop. Only 4 arrived. I sent them an email and they immediately sent me the missing shirt via express mail. No questions asked.

"Very unpleasant customer service experience"

Very unpleasant customer service experience. Most buyers will probably get what they ordered, but being unlucky enough to need support I found them greedy and unreasonable.

My girlfriend and I visited them locally at a festival, where she bought two tops with different prints of the same model. She tried one on to get the size right, then asked the salesperson if the other one was also available in that size. She said that it was and handed my girlfriend a bag; we paid and left.

Back at the tent and ready to head out the next day of the festival, my girlfriend takes the top out of the bag and puts it on, only to find out by getting stuck/squished in it that it's a size smaller than she asked for. Unfortunately, she'd already been wearing sunscreen, and merely trying to get the top on had gotten white stains on it.

She went back to the store that day, asking them to correct their mistake by giving her the right top or her money back. Turns out then that they *didn't* actually have the right size in stock, and they wouldn't give her her money back either, on account of the article 'having been used'. They did let her exchange it for a different top, which she didn't really want, but settled for for lack of better options.

When I heard that I thought it was pretty unfair: the only 'use' the top had seen was one attempt to put it on, right out of the bag, working from the perfectly reasonable assumption that they'd given her the item she'd asked and paid for. So I went back there to make my case for a refund, and that's when things got unpleasant. Right from the start, the saleswoman was interrupting everything I tried to say, and when I confronted her about the lack of respect in that she just bit back that *I* was being disrespectful because I was bigger than her and apparently my body language was angry. I did feel some anger at this point about the treatment we'd been getting, but I hadn't so much as raised my voice. Still, of course I hadn't been trying to intimidate her, so I made a point of saying that and taking a step back from her. I'm a peaceful, reasonable guy, and for me respectful resolution of differences means listening to each other with the intention of trying to understand, then building an agreement on that understanding - I always let people finish speaking, but I do get a bit peeved when people abuse that to shove me out of the conversation.

Apparently not satisfied with that, she got the man who owned the stall in there instead. He let me finish roughly the first one-and-a-half sentences of my story before the first interruption, and that would be the only complete sentence I would get in for the rest of the 'dialogue'. After hearing roughly half of my case he just repeated his position - the clothing had been used, and their policy was no returns for used items - at me a bunch of times, interrupting me and shutting me down every time I tried to get a word in edgewise, then moved on to declaring that we had nothing left to talk about and telling me to get out of there. Frankly, returns policies are for when a customer changes their mind, not for when the vendor gives you something other than what you asked for. Still, I couldn't say that, because he literally wouldn't let me finish saying *anything*. To make matters worse, somewhere around this time he got *another* guy in there, clearly from the same group, who *also* started interrupting me and telling me to get out of there - at this point, I was beginning to wonder if *they* weren't trying to intimidate *me*.

I tried and failed perhaps two more times to get a sentence in, then gave up, utterly dissatisfied. I'd been argued at and told to get lost for about fifteen minutes at this point, and not actually gotten to say *half* of what I thought was needed to pass judgment. They were clearly not even remotely interested in anything but getting me out of there without any money leaving their hands.

Frankly, the sheer tenacity of their preference to hold on to the money leaves me wondering whether the original mistake had even been an accident, or whether seeing that they didn't have the requested item in stock they knowingly handed her the wrong size in hope that it wouldn't be noticed until the festival had finished and we were all in different countries again. Normally, I'd readily give people the benefit of the doubt on things like this, but the rest of my experience with them leaves me wondering.