"They Made It easy!!!"

Schmidt understood all the issues with moving out of the country and really made it as easy as possible for us. I talked myself through all the details. I was worried about customs and getting moved once my things reached pairs. But everything ended up being very sooth sailing.

"Consistent"

I've done two moves with Shmidt now. One where they helped me crate a few items and move them. And another time to move just a state away. Customer service is very personable and I think that's important when dealing with a business. I judge most companies based on consistency not just service. After paying for their services twice and getting a great experience both times I'm very comfortable recommending this place to others.

"Thanks for getting me to the Chi!"

The move to Chicago was done in a day and half. The truck driver called me once he reached the Illinois border early in the morning. I slept through the first call but answered the second when they were an hour out. This was one of the very few moves I've enjoyed and to think they got it done during a very snowy time, tremendous job by the whole staff.

"Terrible experience with Schmidt"

Terrible experience with Schmidt, around 8 items, some of them very high value, turned up scratched and/or broken, packing consisted of items being thrown into boxes without proper wrapping, we couldn’t believe it when the van turned up as it had no branding, the guys weren’t wearing uniforms and didn’t speak English, the van itself looked like it should have been sold for scrap several years ago. Total sharks’ outfit, do not be tempted by the low prices, it will cost you more in the long run.

"Simply I confirm that this is a company…"

Simply I confirm that this is a company to avoid. A lot of hidden cost and a very poor service. They damaged a very expensive carpet and they simply offered to pay $0.60 per pound. Very unprofessional people!

"A lot of hidden fees…"

After several international relocations, this company was the worst and by far.
1: I completed a form they requested to indicate the delivery floor and access (3rd floor and no elevator).
2: I paid for the quotation I received
3: once arrived in Europe they ask for additional fees to reach the 3rd floor and a stair carry (I have no heavy furniture to carry). They state the 3d floor without elevator was not included in the price even though they specifically requested it BEFORE I paid for the moving.
4: they chase me every other day to pay for these additional costs
5: they call me one week before to inform me they will deliver my furniture on the 19th, I told them I was abroad and will be home on the 22nd. They state they will bill me for the « cancellation »…
6: Not a single document mentions that additional costs may apply.
7: You have no other choice than to pay for everything they ask because they hold your furniture as hostages.
Conclusion: that is exactly how scams proceed and this never happened to me before in dozens of international movings I had to deal with.

"Abysmal service, zero accountability."

My wife and I contracted this company to move our household items from Oakland, CA to Dundee, Scotland. We didn’t think the price for the move was too bad, and the 3-month timetable seemed fair.

It ended up taking them 10 months to deliver anything, many of our items were smashed to bits when we received them, and they ended up charging us an additional $1000 to get our items off the dock.

We ended up going back and forth with their “Customer Service” department about all this. We were eventually offered $400 in recompense, provided we sign a “settlement agreement” freeing them from all legal liability for the late delivery and damages, and restricting us from commenting publicly on their staggeringly poor service. I don’t like being held over a barrel like that, so here we are.

In any case, if you decide to go with this company, maybe don’t ship anything that’s too important to you, or that you want to see again any time soon.

"Avoid at all costs, company unable to deliver items overseas"

Contracted Schmidt International Shipping for an overseas residential move from Boston to London. Initial exchanges and pick up of items went very smoothly on July 19th, 2021 with an estimated delivery window of around 10 weeks. Company seemed knowledgeable and handled tax documents carefully. But.. Fast forward to February 2022 and the shipment is yet to be delivered. It’s been more than 7 months and we are yet to receive our furniture pieces, clothes and personal belongings. As it is easy to understand, we experienced significant issues caused by this delay which made the overseas move of the family extremely difficult and significantly more costly than intended as we had to buy a lot of items again.

While the international fret sector is experiencing unprecedented shortages, Schmidt international seems to have very little bargaining power to get their customers’ belongings loaded on ships. They failed to load the container on two different ships and had to eventually hand it over to a larger company/fret forwarder with presumably better access to ships.

While communication was maintained, we had very little to no clarity on expected timelines following the first two failed attempts to load the container. Last issue to date now that the container finally reached a port in the UK, a new company we never dealt with is requesting an additional payment to deliver to the 3rd floor (!!)

The entire situation is simply unacceptable and I would recommend avoiding Schmidt at all costs and sticking to larger companies..

Update March 2022:
We were charged additional docking fees of 132usd as the shipment incurred charges when docked in New York for several months..

"THEY SAVED OUR SITUATION"

Because of another international moving group that was very inconsiderate, I had to reschedule my move. I was left without movers and needed everything in our two bed two bathroom home shipped to Ottawa ASAP to start my new job and life. Thank god I found this place. They got my move started 3 days after I called. No hidden fees, or any annoying moments. We were very hands and they were super hands all handling literally every detail of this move. Wasn't exactly what a full service move really was until I worked for them

"Well deserved 5 stars"

Found them after doing about 10 hours of research online. They have all the connections and know how to make a move to Europe an easier task than it seems. I ran into almost no problems with my move to Edinburg. I'm new to international shipping so the only downside I saw was how long it takes for you to get your stuff. Nearly a month. After calling around to verify if that's legit I found out that it was. So they still deserve 5 stars for how great the service was.