"I hired a Ferrari Portofino for our…"

I hired a Ferrari Portofino for our wedding anniversary trip to Monaco-Nice. Mr Francesco welcomed us at Nice Airport arrivals it took only few minutes to sign the papers. The car is fantastic. Lurento stuff very helpful and accommodating.

"Truly awful experience. Beware the bait and switch"

I would give zero stars if that were possible. Had easily the worst exotic car rental experience of my life using the rental broker lurento. When you rent an exotic car you rent a specific vehicle, make, model, year, mileage, condition and color. In the case of my recent rental is was intended to be a low mileage 2017 Ferrari 488 spider in red on red. This is what I selected.

What I got was the classic bait and switch. The local agency they used delivered an older car with extensive mileage and two hours later than agreed due to a mechanical problem with the car that persisted throughout the rental. The car was also not in good shape with a very worn interior and it was aqua blue with a black interior - not what was ordered on their website.

Zero notice was given prior to the agreed rental time of any of these changes or problems and in fact I had to call them after the prescribed delivery time to inquire where the car was and when it would be delivered. Only then did they tell me it was actually not available and they were sending a different car. There were also several up charges and hidden processing fees by the local agency that were not previously disclosed. Very bad business practices all around. Deception is a word that comes to mind.

As a result of the problems and delays we either missed or had to delay all of our appointments during the day of the rental.

I communicated by phone with lurento all of the problems on the day of rental and the fact is they are based remotely and act as a broker so there was little they could do to provide any real time assistance.

Lurento should be throughly embarrassed by the quality of the car and service they offered and I would never use them again nor recommend them to anyone.

Others should beware of the bait and switch and the risks of using a rental broker that has no local presence or capabilities.

Truly awful.

"First class service. No hidden extras"

Lorento gave us first-class service and a very good experience. No hidden «extras» regarding the rent. The platform for communication was very good. I will cerntainly use them again.

"excellent service .."

excellent service ... top cars

"Great service"

Great service , very polite and polite , car was excellent and spotless , i would recommend this company

"Väga abivalmis meeskond"

Väga abivalmis meeskond, kellega saab väga kergesti kontakti

"Great rental company !"

Great rental company !
Customer service is polite ,fast and reliable !
Have tons of great cars variety and prices
Definitely will come again !

"Excellent service and best deals…"

Excellent service and best deals offered! Nash and Lana were always avaialble on call and a gave a complete personal and profession service. I rented a range rover sport which was in great condition. I would highly recommend lurento for anyone looking to rent a car where they offer their services!

"Excellent customer service"

Excellent customer service! Everything worked perfectly. Very nice car (Ferrari 458 Spider).

"Had a wonderful time with a Porsche…"

Had a wonderful time with a Porsche 911T in Austria & Germany. Great service from Lurento.