"UNHAPPY WITH SERVICE "

My partner and I are not happy with how Billie has handled our situation of applying for a property over the last couple of weeks, we have been emailing her and been getting no response from 4 emails now and every time we call she's not taking out calls, we were informed she was working over the weekend but didn't respond back?

She tried calling us on Friday evening, both our phones rang for less than 30 seconds instead of waiting longer she decided to email us I feel like she could have tried calling a little longer.

We are financially in a tough spot now because we have to be moved out of our property less than 1 week they've taken our deposit which my partner and I am saved up for, I have now called and been informed that the property we have paid a deposit on has been taken by another tenant, I've asked if we could have our deposit back due to our circumstances in writing, Billie didn't speak to ask but got another employee to deliver the answer which was no, in a way I guess this has helped us because we wouldn't want an agency that can't have compassion in these circumstances.

I would like this complaint taken further or I would like to speak to a complaints manager.

"Movenow are great…"

Movenow have been really great with everything to do with the securing of my new home. They were so quick with it all and really made the process so smooth. After viewing the house they contacted me immediately the next day and they’ve responded to all my emails and concerns. They have even helped with rearranging my move in date and have been very understanding throughout the move in process. I am very pleased to have them as my letting agency and look forward to the months ahead. They stick to their word and can tell they want to prioritize your needs.

"Move Now have been looking after my…"

Move Now have been looking after my property for more than 15 years now and the service I have received from all the team has been brilliant. They've always found suitable tenants and dealt with everything to fo with the property leaving me with no stress or hassle.

"Efficient & Stressfree Process from Start to Finish"

We rented from Movenow Properties whilst renovating another property nearby - due to our house sale going through quicker than expected it was important we found a rental that we could move almost straight into
Sam, Nic & Jamie made this possible and completely stress free
We spent 12 months in the property and during that time found all the team extremely helpful and friendly
The moving out process was again dealt with efficiently and our deposit returned within a few days
Wouldn't hesitate to use Movenow again and highly recommend

"Amazing job by Katie!"

I would like to thank Katie for helping me buy my first home. Despite that she was working for the sellers, I never found myself at any disadvantage throughout the whole sale. She was always helpful, responsive, cooperative, has helped the deal go through multiple difficult points, and all that with a persistent smile and lovely attitude!

Thank you very much Katie!

"Best Estate Agents in Wakefield"

Just completed on my house sale with Movenow properties.
Sam & Katie guided me through the whole sale, kept me updated throughout & put up with my house sale stress. We were with a competitor and who were so impersonal but MoveNow treated my house sale like they were selling their own. They did a sterling job and will highly recommend them to anyone.

Sam I wish your company the best for the future. xx

"Great team at MoveNow Properties "

Dealing with Sam and the team at Movenowproperties was a fantastic experience from the first contact all the way through to completion of my property.

I made an enquiry overnight and was contacted promptly the following day to arrange a viewing. Sam was very knowledgeable about the property and was completely professional.

Other estate agents could learn a lot from these guys as many didn’t make any contact or if they did, it was up to a week after making an enquiry! Their loss because I had already viewed a fantastic property and progressing to secure.

The Conveyancing Team she recommended were also very efficient.

Thanks to Sam and her Team.

"Just completed on a flat sale"

Just completed on a flat sale - excellent service all round from the team at Wakefield. No hesitation in recommending Move Now to anyone wanting to buy or sell property in the Wakefield area

"I used Movenow Properties."

I used Movenow Properties when selling my home and the buyer agreed to pay the full purchase price. The follow up service from Katie, was always friendly and good, and she followed up on any queries I had. The keys were handed over on the moving day, smoothy with no fuss.

"Fantastic service, highly recommend "

The team at Movenow are absolutely amazing. We used them for our recent move and from start to finish they kept us updated. They are extremely professional, polite, very helpful and friendly. I would highly recommend them and we can’t thank them enough for everything they did. Thank you for your fantastic service. Susan C