ROCKFISH
Stephan
"Poor"
Poor
I got in contact prior to purchase to make sure they were fit for high instep feet. I was assured they are perfect.
They are NOT and after I rose a complaint the only recommendation was to try without insole!
As I live on a scottish island neither delivery nor sending them back for refund was free!
Absolutely disappointed about this kind of customer care!
Never again!
Julia Auger
"Comfy but short lived"
I love the ladies neoprene wellies. However, the first pair I bought split bef3 ore the year was out and Rockfish replaced them. The replacement has been worn for about 9 months and these have now split on the back seam. Useless as just coming into winter. I've just been told these won't be replaced because they were a replacement. Comfy wellies but they don't last long!!
Tracie Bishop
"Great wellies"
Great wellies! So comfortable .
Hoping they’ll last longer than the usual culprits 😂
Andrew
"Desimply the bestlivered on time"
Delivered on time, excellent product at an excellent price very impressed
Natalia
"This is my second pair of Women's…"
This is my second pair of Women's Chelsea Ankle Boots. the first pair I complained about as they used to have a motto "Built to last" within a year the heel had worn down so much that they agreed that shouldn't happen even if I was heavy footed. I have only used them to walk my dog on grass and a bit of pavement.
So I was sent a new pair, no complaints there.
Now my second pair have split along both of the back seams which now means they are not fit for purpose they are not waterproof and they dig in when worn. I again contacted head office but I was told that there boots only have a One Year Guarantee so that this was out of date as they were replaced in June 2021. I don't happen to wear my boots during the extremely hot summer that we had so they have only had 7 months use at best but they will not do anything about them. £80 is a lot of money to have to spend on a pair of boots that last no time at all and are totally not fit for purpose. So make sure you don't expect too much from the boots or the company.
Update:
Rockfish have replied asking me to contact them. They have now kindly resolved my issue. So thank you
Customer
"These boots are amazing"
These boots are amazing, so comfortable and warm, well worth the money.
paul sutcliffe
"Rockfish boots easy to order,accurate description…"
Easy to order,accurate description super fast delivery. Bought a pair of Walkabout boots from Rockfish mainly because they were British made and definitely not from China. Really glad I did, the boots are first class quality very comfortable to wear, look great and are manufactured in Britain.
Jayne Harrison
"satisfactory delivery"
Delivery was as stated and fine.
Jason Tyler
"Didn’t think a pair of boots could make me this happy …"
Delivered within a couple of days Fantastic boots, really comfortable and well made looking forward to dog walking this autumn / winter
JCW
"First class support when the delivery…"
First class support when the delivery slot needed to be rearranged
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