"Scam, be very careful "

Russian Alexander Sapov owns:
. GetTransfer
. Gettransport
. GetRentacar
He is a scammer with amazing PR and Marketing, but he doesn’t pay the drivers and the services providers.
If you are a client you maybe lucky to get a driver/car making the first services and you will be ok, but if you get older ones that aren’t receiving you’ll find yourself without the money and without the service.
You can ask for refund and they will answer, but the money will not return to you.
If you are a service provider you are going to receive maybe 50%, is the carrot to keep you going, but the debt to you will rise until they brake you.
So, clients and services providers be aware, consider yourselves warned.

"UNRELIABLE!"

Arranged a transfer via Booking.com at Porto airport. Did not happen! Abandoned at 4am. Saved by Jorge - the owner of Foz Suites who collected us in his car

"I like service"

I like service. All the best

"beware, beware, beware there not there"

beware , beware ..beware
this company is a faceless scam.
they do not provide any transport service they have my money since covid and I have made many attempts to use the imaginary account but it won't work taxis won't respond..they wont refund .be careful all give this non exsitant company a wide Berth

"A minha experiência foi muito positiva…"

A minha experiência foi muito positiva quer pelo atendimento do Sr Mateus que foi cinco estrelas, quer pelo transporte da minha mercadoria de Lisboa para Algarve. Apesar de chegarem um pouco atrasados para a hora combinada foram muito prestáveis e a carga chegou em boas condições e isso era o mais importante para mim.

"USED THE APP TWICE AND TWICE NOBODY…"

USED THE APP TWICE AND TWICE NOBODY APPEARED AT NIGHT NO REFUND ON MY BANK ACCOUNT NO ANSWER. I WILL MAKE A LEGAL SUIT IF I AM NOT REFUNDED ON NY BANK ACCOUNT BY THE 20.4.23
EVEN WORSE NOW, I GOT A REPLY JUST NOW 16/4/23 AT 14.50 ECT TELLING ME TO SEND AN EMAIL THAT THEY UNDERSTAND THE SITUATION WHEN I DID ALREADY ON THE 4/4/2023 AND THEY PROMISE THEY WOULD COME BACK TO ME WITHIN 5 BUSINESS DAY AND THEY DIDN'T. I HAVE THE EMAIL. I WANT THE MONEY ON MY BANK ACCOUNT NOW, NOT ON THE APP ACCOUNT AS THERE HAS BEEN NO WARNING THEY COULD NOT COME AND PICK ME UP. LEGAL SUIT. I had to go at airport Milan Malpensa on the 28.12.22 at 4 am and Imagen, the driver didn't show up and nobody contact me to tell me about it. It was panick, we were going to miss the flight and all the holidays. NIGHTMARE!! I had to call dozens of taxi companies and eventually I found another very late, had to pay another 250 EUR and we were not sure to make it. What a stress. With this UNRELIABLE SERVICE THEY RUINE YOUR HOLIDAY AND SPIRIT. AGAIN ON THE 4.4.23 , JUST LANDED, I MESSAGE THE TAXI DRIVER IN ORDER TO KNOW WHERE TO MEET, AND HE SAYS AT 2 AM THAT HE COULD NOT COME. IMAGINE THE STRESS AGAIN, I PAID BEFORE.!!!! AGAIN I HAD TO PAY ANOTHER 200 EUR TO LUGANO FROM MILAN MALPENSA. I AM FURIOUS. WHAT IS EVEN MORE REDICULOUS IS THAT GetTransfers send me an email to rate the TRIP that didn't happened as nobody was there. Sranded!!!!
AVOID, AVOID GETTRANSFERS UNINSTALL THE APP!!!!!!!!!!!!!
AND AS TODAY 14.4.23 NO REFUND TO MY BANK ACCOUNT, NO ANSWER
AS I AM A SOLICITAR I WILL MAKE A LEGAL SUIT IF THEY DON'T GET REFUNDED ON THE BANK ACCOUNT ASAP!!!!!!!!!!!!!!!!!!!!!!!!!

"Do not use these rip off con men"

Do not use these rip off con men. Had me running round the Alicante airport then tried to charge me extra for being late, unable to contact anyone to get a refund or complain

"Una auténtica vergüenza"

Una auténtica vergüenza. Tras dos semanas para acordar un envío, nos cancelan y nos dejan sin trasporte un día antes del mismo.
Que poca profesionalidad.

"Someone give Mateus Pipa a promotion!"

The site is a platform of many different drivers who can accept your move and make you an offer. I accepted an offer from Perez & Couto who confirmed with me via WhatsApp once my deposit was made. I was still hesitant because of the negative reviews though so I texted my contact at the company and asked what would happen if the driver doesn’t come. He said to not worry. But… low and behold, he did not come. I woke up to a text from Juan Perez canceling our move that was supposed to be that same morning. Panic mode activated.
I called my contact crying like a mad woman at 8am on a Sunday and he swiftly found me another driver and sorted everything out. Complicated being so last minute.
I came here to sing the praises of Mateus Pipa of gettransport.com. The man is an absolute godsend. His calm manner and extreme politeness was a game changer in this challenging moment. Without his help, I would have been left high and dry on my moving day.
Pedro Carvalho was my second mover who came promptly that same day and organized his truck like a game of real-life Tetris. Everything arrived in great condition at the scheduled time with good communication in between.
A big, big thank you to the two gentlemen who made my day happen!

"Waited over an hour for airport pick…"

Waited over an hour for airport pick up. Still no show. I had to get a taxi. Tried to contact to get a refund. No one gets back to you. Do not trust this company.