"Excellent service"

I am very grateful for the super fast reaction to my problem and then so much time given to a problem (not caused by vpnuk.)
Really friendly and helpful and issue solved. Thank you!

"The amazing help desk"

Its not often we need to use the online help desk, but when we do its always been handled promptly and efficiently. This time Danny sorted out the issue and it was quickly dealt with. Been using the service for 10 years now and living in rural Nova Scotia, this service has been a life saver. Thanks very much

"5 star service"

I have used UKVPN for many years without problems. Their help desk and support is first class. Special mention to Danny and Carlos for recent assistance.

"VPNUK a great experience"

VPNUK appear to be an organisation built around excellent customer service. Each team member within their organisation tries their very hardest to simplify and provide help whenever needed.

"Not being as young as I would wish I…"

Not being as young as I would wish I was having trouble setting up a VPN.
Danny had me set up and running almost immediately.

"Great service worked first time!"

Great service worked first time!

"Fantastic service"

Its a fantastic service that makes me feel at home. I have a private uk ip address.

"Dedicated IP"

Purchased the dedicated IP across 2 separate accounts, each time I pressed connect it would connect then immediately disconnect. I therefore cancelled both accounts. Imagine my surprise when they have charged one of my accounts despite it being cancelled. It shows as cancelled on their own website and shows as cancelled on the renewal email they sent. I presume the 2nd account will also get charged now. What is the point of cancelling if you're going to charge anyway? Bunch of charlatans.

"Really poor service"

Really poor service. Miserable customer support.
I am on a dedicated server costing about 3x the basic tier asthe basic tier was too slow. The dedicated server is even worst.
This morning speed was below 1mbps download and ping more than 500ms.
Customer service is miserable and incompetent. First thing they do is blaming their issues on you. This morning pretending it was me because no other user complaining. So unless yhey are selling dedicated servers to multiple users it is just embarrasing.
Very bad service.
Update: Thanks for confirming your first approach is blming the issue on the client. To amke it clear, any of my connections, without activating the VPN have ping times below 20ms, bandwidth in the 10s of mbps. Once I switch on VPN ping goes in the 100ms and bandwidth drops below 3mbps, in some cases even below 0.5mbps.
So my setup is fine, your VPN is shot.
Cherry on the poo-cake. Your support cited "No other client is complaining with the server" talking about a dedicated server. Not even competent enough to understand the difference between shared and dedicated server. Unless you are selling dedicated servers to multiple user, thus the reson for the poor service.
I wrote to the email address cited below. Still waiting for an answer. Last answer I got was fairly useless. so no big hope again.
UPDATE sept 25th: almost 4 months down the line i can confirm a reputable service provider is able to do the 'impossible' and they are doing it quite decently at a price that is marginally higher than your.

"Mon favoris"

Mon favoris, fonctionne bien et souvent des promos