"Started OK and went down hill"

Everything seemed to go OK until install day, I ordered a new front door and the sales person didnt complete the paperwork correctly so the office assumed the options we wanted for glass positioning and we this wasn't apparent until our current door was ripped out. When we called to complain to the installation manager he was very defensive and we were asked to speak with the sales person to literally argue it out with them despite the fact the sales person couldnt do anything. Launa in the end offered to replace the door but I agreed a discount instead as I wasn't confident in them getting it right. The door does seem good quality (just not what we ordered) and the fitters were great

"Avoid, avoid, avoid!"

I would honestly never, ever recommend using Launa windows ever. We had our doors and windows installed 2 years ago, absolutely shabby service from start to finish. Given the wrong price on original quote so salesman had to come back again, surveyors made a mistake so they had to come back a second time. The installers turned upon on certain dates but only did half the work promised for that date, left early and left jobs unfinished on several occasions. We had to make so many phone calls to complain about the installation. We had to get them back last year as the French windows and front door were not installed properly and leaked. Our front door is totally warped and still leaking so now having to begin the miserable process of being in touch with these cowboys again to come and sort out the leaks. Windows are absolutely cheap rubbish. Save yourselves the misery and use someone else.

"Sales person did not turn up or bother calling me ."

I called Launa Windows Newton Abbot for a quote for a new front door. I spoke to a lady who said the local sales person would call me and make an appointment to come and give me a quote ,about 3 or 4 days later I got a call from the sales person and said he could see me the next day at 12 o'clock I said I could only make 1pm or after he said he would call the one o'clock customer and swop around so he could see me at 1. That's the last I ever heard from him, no call back no follow up nothing, its obvious they don't need any more business .

"This is the third house into which we…"

This is the third house into which we have installed windows and doors from Launa without any issues our next door neighbour also bought windows and doors on our recommendation and once again we cant fault them.

"Customer service & quality all first…"

Customer service & quality all first class.

"Shocking sales and customer service…"

Shocking sales and customer service from this company. When asked for a copy of the T&C;s the estimator merely sends me a camera phone picture of them for which wasn't easy to read. I wanted to be sure of the finish I was going to be contractually promised. I then also received a random email from the estimator quote:

Just a note to remember, you guys do not pay the balance of the deal UNTIL YOU ARE HAPPY.

Those aspects along with mis-gendering and no apology when corrected led me to complain direct to the head office. I'm concerned people are being led to believe there's such a simple 'get out' (as quoted above) in having to pay your final bill if you're not happy. I'm not stupid and know that would not be the case. Head office verbally agreed that was indeed not the case. The next day the estimator calls (even though I explicitly ask in my complaint that I have nothing more to do with him as the trust had gone) - claims he's done nothing wrong, is damn right rude, offers no apology and then tells me i'm no longer wanted as a customer (!).

Shoddy estimating practices and sales reps who are clearly working with their own agenda.

"Do not instruct this Company"

Review (as amended) previously uploaded on 06/11/19:-
Do not instruct this Company under any circumstances. They are wholly unprofessional and a complete disgrace. My very poorly and elderly Mother had a conservatory installed at her home which was not of satisfactory quality or fit for purpose in breach of her Consumer Rights. She paid Launa a sum in the region of £40k. The conservatory continually leaked and the doors did not shut properly amongst other things. Conveniently, the former Company who owned Launa Windows (Launahurst) went into liquidation which meant that my Mother had no redress in relation to the defects as against the former Company. Britannia Windows then purchased the Launa name and alleged 'goodwill'. The same Company under the trading name of Launa then charged my Mother a further £7,800.00 to fit a new bespoke roof to the conservatory which was not installed in accordance with the terms of the Contract, is also defective and continually leaked. I instigated a claim on my Mother's behalf after heavy rain penetrated the roof and caused serious damage to items of furniture and other belongings, as she was too unwell to do so. The manner in which both John Liversage and Hayden Rushton have responded to my Mother's complaint is completely unacceptable to the extent that they have fabricated facts in written correspondence and alleged that their incompetent workman have not attended my Mother's property when they have inspected and carried out alleged remedial work on at least 3 occasions. They also allege that I cancelled multiple appointments which is simply not true. I recently discovered that they had replaced a roof panel to the conservatory with a panel that does not match which I am informed was carried out without my Mother's knowledge during a time when she was extremely unwell and no other members of my family were aware or present. They are also refusing to disclose what repair work they have in fact carried out on the roof to date which has clearly failed time and time again. Recent disclosure also shows that the roof was mis-sold and not installed in accordance with the Contract. Much latitude has been given and several very reasonable and arguably generous proposals have been set out in order to resolve the matter amicably with Launa, to no avail. Launa/Britannia Windows ought to be ashamed of themselves. In view of my Mother's ill health, vulnerability and the fact that both Hayden Rushton and John Liversage are well aware that my Mother's legal rights have been breached and are taking proactive steps to evade liability has prompted me to upload this very honest and frank review. I have given Mr Rushton several opportunities to discuss the matter with me over the telephone in an effort to agree a sensible way forward but he has repeatedly refused to do so which is a poor reflection on him as an individual and the Company as a whole.

***********************************
Upon posting the above review, I was served a 'cease and desist' letter by Launa/Britannia alleging that my comments are defamatory in nature which is firmly denied. Mr Rushton finally decided that he would telephone me to discuss the matter. I agreed to remove my review in the hope that a sensible approach could be taken by both parties towards an amicable settlement. However, following what I believed to be a positive discussion, all I received was more of the same excuses/denials and no agreement to bear the cost of my Mother's damaged furniture. I am, therefore, re-posting my review on behalf of my Mother.

Launa deny that they replaced one of the roof panels as set out in my original review.

"Initial contact was easy and friendly"

Initial contact was easy and friendly, and all three visits, from the initial salesman, the surveyor and the workmen, were conducted in a friendly and businesslike fashion. The final result has been very satisfactory, and as expected.

"We are very pleased with our windows…"

We are very pleased with our windows and doors. Terry and Bob were really nice lads worked very hard and very professional.
We would highly recommend these window fitters and Launa Windows.

Thankful Jean and Bob

"Excellent from beginning to end well…"

Excellent from beginning to end well done