"Non existent communication skills"

I finished my iva in November completion certificate received and printed . I have been emailing debt movement as I'm still on the individual insolvency register after 4 months . No replies to emails pointless phoning as all you get is a clueless message service I am not happy about this , their work is not done until I'm off the IIR and it's their responsibility to inform them I did not start my iva with this company and most definitely would not choose them they're rubbish with no customer service skills whatsoever

"A bunch of Thieves..."

A bunch of Thieves.... Having already paid off £6180 of an initial debt of £6180 with 11 months of payment and a windfall - they are still refusing to acknowledge those payments - despite holding them since march & april 2023!!! They have gained interest on £4882.25 of windfall payments in their account for a year and I am still in the same position. Having spoken to my debtors, they are not aware that debt movement are holding this money!!
So now we have to employ a lawyer to get this resolved.

"Debt Movement managed my iva fantastic"

Debt Movement managed my iva very good well. help me on the journey.after take out my iva for dix years.it came to end next years.all the staff fantastic helpful to me because im Asian people every years g have to write old fashions to the company to tell them of my icome and experience.report.my English not very good and lm 60 year old man cant ust the computer to report to them.but they so helpful to help me. i have nothing to say.thank so much to all the staff helping me fantastic customer service.im highly recommend to this company. i hope i can move on one more years to finish. and i thank to Laura rose helpme to move on to iva.

"Awful experience ..."

Awful experience .... I will never recommend this company. The last person I spoke with was unprofessional, curt, cold opinionated and most of all rude. I wrote a complaint letter 8 Feb and to date haven't had a response. I paid off my final payments on 23rd February 24 and not received acknowledge of this either. This whole experience has made me badly ...
well dispute having confirmation someone will contact me I've still heard nothing.... I've now contact FSA. This company has appalling customer service.

"SUSAN CARR - WHAT A STAR! "

My experience with debt movement during my IVA has been chaotic and stressful to say the least due to mis-information and a lack of communication over a period of many years. However after one phone call with Susan Carr I can honestly say my opinions have changed completely! She managed to tie up many years of stress and worry in just one call.
Susan managed to make what is often quite a transactional and shameful process into something that felt comforting and filled me with confidence. She is a true credit to the company.
She is non judgmental, caring and for the first time in years I felt I was actually being listened to and treated like a real human rather than just another case on a screen for her. She calls when promised, communicates clearly and calms during the process.
Thank you again to Susan for resolving many years of stress worry and sleepless nights ! My Iva is finally completed and all I can say I wish ide spoken with her sooner!All the best ! Mrs F

"I am a customer with Debt Movement and…"

I am a customer with Debt Movement and am over half way through my IVA and they have been great, the customer service has been excellent, there is no judgement and they are always on hand to help - Thank you Mia and Laura especailly.

"Finished my Iva still getting phone…"

Finished my Iva still getting phone calls and letters from debtors, trying to send the letters on doc link but forgot my login. When you ring you speak to a message service which are no help

"Debt movement managed my case well and…"

Debt movement managed my case well and kept me informed along the way. Specifically Richard Lewis who was always on hand to answer my many questions, and went above and beyond to produce the IVA completions certificate. A model employee in my eyes.

"Thank you"

Great service.
Always helpful

"Urgently need confirmation via email that IVA balance is nil"

Urgently need confirmation via email that I have successfully made a lump sum of £616 (last 7 x months of payments) as mine and husbands car is falling apart and we have been accepted for finance for a new one but lender won't release funds to broker until theyve seen proof that my IVA balance is now zero. I have rung 3 x and yesterday was told the people that answer the phone to "existing customers" (option 3) cant access customer accounts due to GDPR and are only there to provide advice/pass messages on. The same monotonous greeting that I have received each time I called, at first I thought I was speaking to a robot/AI. I had to ask if it was a real person. I don't understand why staff who are answering Debt Movement's phones cannot access existing customer accounts. All the guy could do was send an email to Laura Prescott (who i requested it was sent to) as she is my IVA supervisor. I have sent an email myself and also a message on the portal but have not even received a holding email back acknowledging receipt of my email or when I can expect a response. Meanwhile I'm off with my husband to test drive a car tomorrow that we cannot purchase in one go like a normal person because I NEED EMAIL PROOF that I have paid off my IVA in full so I can upload it to First Response Finance's portal. Please deal with this as a matter of urgency!! Thank you!!