"Nothing went wrong with the product"

Nothing went wrong with the product, I think I just chose the wrong shade. It was a bit light for my complexion

"great coverage!!!"

great coverage!!!

"You CAN'T go wrong ordering from Luminess!"

I had 9,000 bonus points I had to use by 9/30/24 or I would lose them. I went online to the Luminess site on 9/28/24 and started ordering a variety of make-up to complete my collection from Luminess. Their site is easy to navigate, the prices are very reasonable compared to what I would pay at a retail store and with the points I redeemed I got a GREAT deal from Luminess. I also have the satisfaction of knowing if I ordered the wrong color, I can contact their customer service department for an exchange or a refund. I have already had contact with their customer service in the past and they were friendly, courteous and very helpful. You can't go wrong ordering from Luminess. I have been a LOYAL customer since the first air brush system came out about 10 years ago. They are constantly updating their products to accommodate the color choices and lifestyles of their customers. I now use the spray foundation and I LOVE it. Overall, my experiences with Luminess has been very positive.

"I absolutely love Luminess they got my…"

I absolutely love Luminess they got my color matched perfectly and if feels like satin and you don’t feel like you have makeup on because it’s not heavy but it covers I love it

"Not happy with color choice or coverage"

Not happy with color choice or coverage

"Not great product-hard to cancel subscription"

I use the Spray on system, occaisionally - it seems to go on OK, but as the day wears on, the product settles into my pores and wrinkles. I have been trying to cancel the auto ship. From the dashboard, there is a "Cancel Subscription" link, when you press that, a box pops up that tells you to email them. I did and then I got an email back saying I had to call. You should NOT have to go through 3 steps. You SHOULD be able to cancel from your dashboard! The CS rep that helped was great, but I do NOT recommend this product or their account management systems.
REPLY TO LUMINESS: The order # for the last shipment was 169269 (Sept '24)

"My color is too light."

My color is too light. I'd like to return it.

"The coverage was great"

The coverage was great! It wasn’t to matte and provided the color I needed for my skin tone.

"Great communication"

Great communication, great product

"The shade is too light."

The shade is too light. And the way it made my skin feel, I didn’t like, I had to put in too much work to make it work and it creases in my under eye, even though I use setting powder it’s not right, I would like to cancel my order. So can I get a shipping label?