"Horrible customer service"

Horrible customer service. I trusted the company because Bobbie Thomas on the Today show recommended it. But don’t! It took me days to resolve an issue with payment. I finally reached someone on the phone after leaving 2 messages and emailing and they could not explain what had happened and just kept asking me if I liked the product. I do like the product but I will never order from them again because if you have any issues you won’t be able to resolve them.

"I couldn't find my account using my…"

I couldn't find my account using my email to change my subscription,even customer service couldn't find it

"Never received the product!!!"

Never received the product!!!

You need to REFUND me, immediately!!!!!!!!!

David L. Johns

"Read all the fine print very carefully "

I didn't know my credit card would be charged $59 after I paid the $15 introductory offer. I even offered to send the product back, but was told I was past the 2 weeks. Word of advice, read all the fine print very carefully.

"Color is awful and I'm unable tnot happyo return…"

Color is awful and I'm unable to return it

"Sensent the wrong color for me a bit to…"

Sent the wrong color for me a bit to orange. Plus it said free trial and then I got billed $90 I'm on a fixed income I would not have tried this had I known they was charging for a free trial. The color is dark and orange looking

"After a couple of house of wearing it…"

After a couple of house of wearing it starts to look oil.

"NOT what it appears to be!!!"

These people are professional AVOIDERS! My color didn’t match so I called to return it and was told I needed to do more instructions on how to apply it and I was doing it wrong, although they never asked how I applied it or asked if I had already watched the tutorial, which I did! So they sent me another shade. I called customer service to return the items and he said “this isn’t a try then buy deal!” So he did NOT want me to send the items back! I demanded he send me the information. Well I have to package it, pay for return and then CALL THEM WITH THE TRACKING NUMBER AND THEN THEY WILL REFUND MY PURCHASE! I told him that I will do that but there are to be MO ADDITIONAL CHARGES TO MY CARD AND I DO NOT WANT ANY FURTHER CHARGES OR PRODUCTS!
The makeup is not a good coverage and I am 55 so I’ve been doing this a while now! If it seems too good to be true then it is!!!!

"Had a great experience today with…"

Had a great experience today with Brandon in customer service and I was chatting in order to cancel. I so appreciate the kindness and understanding. I will definitely revisit luminess products simply because the container service is excellent!

"I didn't get a 14 day trail before…"

I didn't get a 14 day trail before being charged the full price.