"I thought I had set up a buyer account…"

I thought I had set up a buyer account on the site and then bought something. Now I keep getting an email that the seller has sent me a message but I can't log in to the site. And when I try to reset my password I get a message that the email, the one that they are using to contact me, is not in their system. And trying to find a way to contact them is next to impossible. I'm not happy.

"why not give a week if same company you bid had the stuff you like and won instead of of paying double or triple shipment,,,, just and idea...thanks"

first auction I interact online and honestly you got to be patient, till you get the right timing to bid as other people is in the same boat as I am, so its a race I call it, but its fun, I was slack today for a certain item that I want and I lose it as time hit close , I supposed I better luck next time. I received a couple of stuff I won and one had a written item easily identify, but the other one the company didn't bother what it was, so I go Figure, just wrap them in soft cloth, and away it went......................thanks Flora

"I find that the site is quite well done…"

I find that the site is quite well done and a little work will help you understand everything about how the site itself works. That having been said there should be an ability to make a bid greater than one dollar in an auction. It is all very well and good to be able to leave an automatic bidding system in place where you raised by one dollar to a specified limit, however I think it would be nice also to be able to make a bid even for those items which do not include make an offer. Also I would like to see a cancel button in the auction which would allow you in case you were to have a specific reason or no reason at all merely to cancel your bits I think this would be fairly simple to do and in so recommending I am merely saying that you would be more like Amazon in that you have a certain specified amount of time to cancel a bit, or in the world of Amazon cancel an order. Amazon generally gives you one half hour to cancel with no repercussions. I generally like your site and enjoy going about it, I guess everyone enjoys getting a bargain but like every other activity in the buying and selling arena caveat emptor or let the buyer beware is a requirement.
Philip

"TLCGems stands out as one of my favourite sellers"

I have to admit that naturally I was pretty nervous when I bought my first gemstone online. I chose to buy through Gem Rock Auctions as I felt the process was straight forward and the seller that stood out in terms of quality was TLCGems. I bought a beautiful mastercut umbalite garnet and I was not disappointed. The quality of the stone and the cut was exquisite and Terri at TLCGems is an amazing communicator with great knowledge. Nowadays, Gem Rock Auctions is one of my "Go To" sites to source gemstones for fine jewellery. There is a fantastic selection of gemstones to suit every project and budget with fascinating information to help you learn about gems. I have bought from several sellers on this site. A few of my favourites include TLCGems, FoxHopGems, LawsonGems, BuyGemsWholesale and Gemland. I have found the sellers to be reputable with great communication. If you know what you are looking for, everything is there but if you need a little help, these sellers can answer questions and help you to realise some truly amazing projects. Without fail every time I show my jeweller (who is also a qualified gemologist) a stone I have bought on this site they are blown away by the quality and excited to work with the stones. I really enjoy shopping on this site to find great value on quality gemstones.

"Very unprofessional service and biased…"

Very unprofessional service and biased sheriffs. I've wanted to open a seller account on this website for which I have completed all the steps and requirements (application form, photo identity, personal and trade references, registered company information, etc).
Firstly i had to contact them after 3 weeks of applying for the decision of my application, whether it is approved or not
Secondly, when they replied, they said I cannot open my seller account and they closed the support ticket claiming the issue has been resolved.
I then opened another support ticket to ask why am I being rejected although I have provided all the necessary documents. I got a cold reply that your account is not approved and thats it. surprise surprise, the ticket closed again and marked resolved.
I opened another ticket asking for a phone number of customer support or anyone who I can speak with but on this to my surprise, they suspended my account.

No reasoning, no professionalism, no work ethics. I wonder how this website is working with such unprofessional people in the team.

"I have purchased gemstones from this…"

I have purchased gemstones from this site many times for my small jewelry manufacturing business. I find it a good source to find that unique, unusual stone or sometimes a good deal I can pass on to customers

I have never been disappointed and the stones are as pictured and described You need to look at the pictures carefully though to make sure it is what you want!

"Bad auction format"

The only thing wrong is the way the auction timer works.. I strongly dislike how when the timer is under 5 mins and someone does a min bid the timer goes back up.. to be honest im ok with that but there absolutely needs to be a maximum spare bidding time alloted.. i think its perfectly fine to allow 5 extra reserve minutes for extra bidding time but when those 5 extra mins are spent the timer needs to go to zero. I got in a biding war with someone for 30 mins after the clock hit 1 sec so auction ended 30 mins after its projected time frame. the person i was bidding with was either a very sore loser and wanted me to pay heavily for outbidding them or that person was the seller of the item on a different account. my guess is they were being a troll because they knew i would keep bidding until i won.. so until you fix this horrible bidding system i will refuse to bid on anything of decent value.. there are also some minor bugs here and there with the “offer” option on the “buy it now” items but nothing crucial it still works just fine. at least add an option for a more traditional bidding format, more people would bid if it didnt seem so rigged.. let us choose from two or three bidding formats or give us the option to customize the format of the auction, maybe add that in later but please give us a normal ebay like auction format

"Horrible place"

Horrible place, I couldn’t even receive a dollar that a purchased from a stone I bought. I told him that I didn’t receive it and this is what he replied, what a big baby.
And he wants me to spend more, lol.
1 day agofrod7600
6th Mayfrod7600
No it was not

6th Mayshahvfor
I have tracking proof.

17 minutes agofrod7600
that is not proof that it was delivered to my mail box. Unless you have video prof that it was delivered to my mail box. I did not receive your item which I bought from you.

13 minutes agoshahvfor
Do whatever you have to..I know cheap people like you who do online shopping to get the items for free !

12 minutes agoshahvfor
Thats what your id is pronounced too "Fraud7600"

"It was the first time I had brought on…"

It was the first time I had brought on Gem Rock, and I was pleasant surprised.
I was a bit hesitant at first but when I received my gem it has given me the confidence to purchas more through them.
There is a great varity of gems, both semi prescious and prescious stones. I would highly recomnend Gem Rock Auctions

"Gem Rock Auctions offer you the world."

I love that Gem Rock Auctions has the ability to offer me all kinds of gems from all over the world. The auctions are fair and Honest. The purchase now prices are reasonable.