"Sensible rates for phone calls"

I have been with them 3 years (initially phone and then adsl broadband). I was attracted to them as one of the few companies charging sensible prices for phone calls. Quick an helpful responses to my questions about transfer and to one Openreach outage recently.

"Great ISP. Very reasonable prices."

Been with Pulse8 now for several months. On the rare occasions I have phoned support they have been very quick to answer and resolve issues. I was with Plusnet some years ago and that really makde me appreciate how important a responsive support desk is.

Prices very reasonable and, unlike most mainstream providers, dont get hiked at end of contract. Only downside is the need to provide your own router.

Very cheap phone calls are great and the main reason I switched from Zen (over 10 times the price).

Backhaul is TalkTalk but seems reliable and slightly faster than BT. I would not touch TT retail with a barge pole, but since all support is via pulse8 this is not an issue. Ping times reasonable. No problems with streaming.

Looking forward to a long relationship with them.

"Best internet supplier I have ever used!"

Been with Pulse8 for 3 years & I cannot fault them. After being stung by BT, TalkTalk and Virgin and tied into contracts which always resulted in legal highway robbery, I went contract-free with Pulse8. Sure, I could get a cheaper deal and save myself a few £'s, but knowing that I can cancel the contract at anytime without incurring additional and extortionate charges is a massive reassurance. Only ever had one problem with the internet, which was OpenReach's fault, but very quickly resolved after just one call to Pulse8's customer service.

"Great customer service, painless move, no contract"

I contacted Pulse8 by 'phone ahead of moving across to clarify what I needed. There was no script, no preamble. I had done my homework first so my questions were few - for example I wanted to know the differences between the 3 Zyxel routers they can supply at different prices.

Following that conversation I signed up online. I was already on fibre with BT so no engineer visit was required, and the transition from BT to Pulse8 was absolutely painless - to the point where I did not notice it occur, my BT supplied router continued to function - though I have since replaced that with the Zyxel router purchased from Pulse8. I contacted Pulse8 via e-mail the day after the move as the Zyxel router's admin password was not as expected, and received a response within 4 minutes from Sam at Pulse8 with the correct password.

I moved to Pulse8 because I am fed up with the annual contract negotiation of price with BT (whose latest best price for me was still more expensive than Pulse8's standard price). I just want an internet connection and a landline phone number, none of the other stuff that other ISP's bundle up (e-mail, TV, cloud storage, anti-virus, VPN) as I choose to use other providers for those. So with Pulse8 I got EXACTLY the services I wanted, at 57% the price of BT.

And great customer service.

"Dependable broadband"

Dependable broadband

I have been with Pulse8 broadband on standard ADSL for 3 years and in that time have not had any problems, it "just works"
On the very few occasions I've contacted them with a query, once was regarding adjusting my SNR margin, the response and action was almost immediate.
Speeds and ping are stable. They use TalkTalk Business at the exchange so no silly BT profiles etc.
Very happy customer here.

"Excellent Broadband"

I've only been with them a month, but I am really impressed, basically 3 rings and you are speaking to someone. I switched from Plusnet and am actually getting slightly faster speeds!
Registration was a little flaky (addons weren't applied), however one phone call and that was resolved.

I'm really happy with the service and am glad to get out of a broadband contract!

"Not Particularly Impressed"

Registered with Pulse8 last Friday (23rd February) to move my telephone and broadband services to them from BT. Received two emails very quickly - the first a Welcome email and the second answering a speed query I raised on the application form. This second email finished with a statement that if I still wished to proceed then I should return the online form which would be sent to me - I took this to be the Adobe Echo Sign document mentioned in the Welcome email (supposedly I should have received this within 2 to 3 days). Well, it's now a week later and I've not received any further communications whatsoever - not even a courtesy telephone call.

An interesting paragraph within the Welcome email states: "IMPORTANT: If you have not heard from us within 3days please email (email removed) or call us on (number removed) to check your order status." Perhaps another way of interpreting this statement is: 'Our processes and quality control checks are so poor we rely on the customer to inform us when we forgot to do something'.

"Switched to pulse8 from my last isp of …"

Switched to pulse8 from my last isp of 4 years due to various issues and its been perfectly fine ever since.

Switched over without a hitch.. got all my details days before my go live date.. my speeds increased. Web page response has noticeably increased.. and more importantly i no longer lag in my online fps games.

I dont see.any reason to switch isp again any time soon if pulse8 keeps going the way they are.

"Excellent phone service"

As well as broadband, they provide voice telephone service. After yet another price-hike from BT, it was time to move and I chose Pulse 8. So far, a year on I have had no problems at all. The prices for most calls are excellent (I'm paying not much more than half I paid to BT), and if I need to call them the phone is answered by a real person who knows what they're doing.

Plus points (apart from the above): monthly Itemised bills, per-second billing, not tied to their internet service (this was an important factor - most phone proividers insist you use them for internet as well and I did not wish to change).

Minus points: Direct debit payments only (if you find this a problem); Slightly odd billing cycle (eg the April bill is for calls in March but rental for May); enormous and complicated charges for premium rate numbers that don't seem to have been changed from the old system (most companies charge a flat rate for all 08- 09- and 118- calls).

"I have been with Pulse8 now for a few …"

I have been with Pulse8 now for a few months after the great but expensive AAISP, speeds are identicle and support as good, miss the AAISP control panel, not even a portal with Pulse8,
The price is considerable saving for me and as the speeds and support are the same as the number 1 rated provider but with unlimited I am extremely happy