"This is the absolute worst agency i…"

This is the absolute worst agency i have ever laid my eyes upon. If i could give minus stars, this would be the one i would use all of my minuses on. My friend did the viewing for the apartment (sadly i wasnt in the netherlands to do that at the moment) and there were quite a few issues with the apartment itself (no lights, broken handle, no doorbell). All of these issues were pointed out at the viewing itself and then in written form. None of it was fixed once i moved in. No worries, I got a light replacement so it was livable. As soon as i took my first shower the shower head broke. Me, being a girl in another country i had noone to call (tried calling them but no answer). I fixed it and it took them 1,5 months to reimburse me. All of the other issues were left unseen. The company didnt answer my calls or my emails. In the last month i got a remainder for some unpaid expenses and when i called they said it will be taken care of. Naturally i let it go. As soon as i moved out there came other problems. Noone came for the check out inspection and i had to send the keys to the office. No biggy, ill do that just because i didnt want to cause any more problems. Now its been exactly a month and i still didnt receive my deposit back. Absolute disgrace. I called them and they said they are on it. I called another company that is working with them and they were in no use whatsoever. I had to call again for the check out inspection report only to be greeted by a guy who kept repeating the same exact thing "the financial department is on it". As you can imagine a deposit of 1000EUR means a lot to someone living in another country who had to move out without any help (as that was promised on the ad itself- help with finding a job, help with insurance ect.). Still,1 month has passed and they arent doing anything to fix the problem. To say i am incredibly disappointed is an understatement. I never give reviews here no matter how bad the place was but this just went over the top. I want to say to whoever is going to rent out an apartment from SMG housing should be aware of all the problems that will come with it (never available, not answering emails...). Truly unhappy with this company and their customer support!

"Predatory company"

Predatory company. They charge you 500 € just to access the apartment and will do everything to not pay you back your deposit. They specifically target international students and they put you under pressure by forcing you to pay immediatly. If possible, avoid them.

"Avoid this!"

Very unfriendly and unprofessional service. They didn’t return our deposit for over four months after we moved out! Call serval time and email contact, no feedback. They also added random costs at the end after subletting to a new tenant. Be careful!

"Good service and nice staff"

Good service and nice staff

"Geen gehoor bij lekkage"

Wellicht prima voor huidige en nieuwe huurders, slecht voor omwonenden en directe buren. Geen gehoor bij lekkage in mijn appartement in een door hen in eigendom en verhuurd pand.

"Super service!!"

Super service!!

"Fantastische ervaring"

Fantastische ervaring gehad met SMG Housing, zeker aan te raden!

"Fijn bedrijf!"

Fijne beheerder. Ik had enkele problemen in mijn appartement, waarbij zij mij direct hebben geholpen en de problemen hebben opgelost!

"Zoals het hoort"

Transparante manier van werken en communiceren, zoals het hoort. 5 sterren!

"Snelle en duidelijke communicatie!"

Snelle en duidelijke communicatie!