"Perfect customer service"

Delivery arrived cracked, company sent out replacement immediately which also arrived damaged due to poor handling, they changed couriers and sent a third time. All sorted in one week, great service no issues, definitely recommend to anyone

"Excellent customer service"

Having an issue with an item from this company, I contacted the customer service team who were extremely helpful and polite on the phone. The issue was dealt with the same day and the following day I recieved an email to say a replacement was on the way. Five star service from this great customer service team. Will be using this company again.

"Fast delivery"

Fast delivery, just what I needed. Was missing some screws, but was sent out replacements within 24hrs! Great service.

"The items got delivered very quickly"

The items got delivered very quickly. Thank you Celia for accommodating the request.

"Ordered a plant that was delivered…"

Ordered a plant that was delivered upside down and on its side. Couriers at fault as there were clear stickers explaining care of contents. Plant died. I contacted the garden shop and they have sent a replacement plant to rectify. Very helpful and appreciate the new plant.

"Amazing....."

I have already made several online orders from this store and every time everything has gone perfectly....I live on an island in the west of Ireland and, even so, all orders have arrived in excellent condition, including many plants, excellently packaged. I think that the person who is responsible for packing the orders deserves an award of excellence. Thank you very much to the whole team in Portalington. I recommend this store with all my heart to all those who are passionate about gardening.
Adrian.

"Happy long term customer"

I am a customer of The Garden Shop for many years and always found them to be very customer focused. easy to deal with, helpful and immediatly responsive, The orders have always arrived on time with no hassel. I will continue to use them and would highly recommend them.

"Love the Garden Shop .."

Love the Garden Shop ... Quality products, top class service, fair value. Thanks guys.

"A good experience"

My order came promptly and the whole ordering process was straightforward. One item needed to be replaced - and it was - again promptly and with no hassle. They were friendly and helpful. Altogether a good experience.

"Great Customer Service"

Unfortunately when I received my order it was not in a condition that I would have expected. On contacting The Garden Shop their response was speedy and satisfactory. They outlined new process steps which will ensure the issue that I experienced will not happen again. This is top class customer service and I believe it will result in a positive outcome for The Garden Shop.