"Honest and trustworthy"

My experience with this company has been very positive and most rewarding. Alli Wolber, my senior branding consultant, is amazing. She has walked me through every step of the publishing process and offered reassurance along the way. I respect most of all her honesty. She has always been available for questions and concerns I may have had.

"Service exclusively excellent"

Service exclusively excellent

"So far customer service has been very…"

So far customer service has been very good. Everyone I've worked with has taken very good care of me.

"Kindness of service people"

Communication with me.

"They promoted and produced an ad …"

They promoted and produced an ad in the NY Times. However, it doesn't provide any information about the books. Also, I was shown an example of a two-page ad; this appears to be a one-page ad. However, it is in the NY Times, and it's the December issue. So, why am I complaining?

"I love this company! 💙"

I was happy that my books are on display and I'm very happy about that.

However, I'm not keen on surprises with spending more money. As I got a call to spend more money on another service that I may or may not need.

However I'm in love with this company as they are selling my books in their locations.

"Excellent service"

Excellent service, considerate of the author, and competitive prices.

"Thorough with everything"

Thorough with everything - their business information, communications, sending pictures and video - and instant feedback. And very kind folks.

"Phone calls: I felt that I was called way too much"

I felt that I was called way too much. Sometimes several times a day. I’m too busy for that. Date of experience- several months

"Your sales people are too pushy"

Your sales people are too pushy; they don't take 'No' for an answer, and that is frustrating.