"Dan W"

Dan W. is GREAT! He could identify the problem (and show me) where the problem was located on the crank handle and quickly fix the problem! Dan did an excellent job clauking around the window.
Thank you, Dan.

"Courteous and good job!"

Courteous and good job!

"Excellent experience from start to…"

Excellent experience from start to finish. Informative, non pressure sales. Extremely knowledgeable and talented installation team. Can’t recommend highly enough.

"Skeptical at first"

My scheduled install date had to be changed due to the installers wife going into labor. They graciously found another installer who was willing to work on Saturday. I had the pleasure of meeting Alex and Pablo but will admit I was a little skeptical when they were a crew of two. However, Alex assured me that it was not a problem. They worked very hard the entire day to get 10 windows installed (2 were very, very heavy). I am very pleased with the end result.

"What a ride - it gets worse"

UPDATED POST:
6-17-24
Wishing we could give them a 0 score.
The nightmare continues.

We fully understand that there are times when things go wrong. The indicator of a good company is there a response when things go bad.


In addition to no responses or action on behalf of Universal Windows , direct, below is the list of issues that they have not been willing to address for almost a month. We’ve received excuses on the infrequent times when they have responded – a car accident, broken down car, and bereavement leave.

Here they are one more time, in addition to the photos:
1. Incorrect inside trim was ordered. Awaiting install of correct trim.
2. Unfinished trim at inside door jam. Needs matching 1/4 round.
3. Incorrect screen door was installed. We ordered one with the vanishing screen.
4. Outside trim does not match door frame. Matching trim needs to be installed.
5. Siding was gashed by installer. Needs to be replaced with matching siding or repaired to our satisfaction.

Note: the wire that you see on the side was pulled through on the first installation. It was attached to the Ring door bell. The second installer attached the Ring doorbell without pulling the wire thru. As a result, We had to purchase a remote door bell to work with the Ring.

With so many window, siding, and door people in business, one would think companies would prefer to not have this type of review. Universal Windows Direct doesn’t seem to really care.

ORIGINAL POST:
What a ride! We were excited to learn that our front door arrived early and would be installed within days. What we didn’t know is that it would take days to get the job done.

Thus far, have a new door. However, it arrived with the wrong size inside molding and the wrong color outside trim. We were told the indoor trim needed to be ordered and would take 3 weeks.

We were also told the installers would arrive between 1 and 3 pm, inspire of the fact that they were told we’d only be available 2 pm or later. We received a text that the crew was running behind on their first job and we’d be alerted when they’d be on the way. Well, they never showed nor did they let us know they would not be coming.

Only time will tell if or when they will show up to finish the job. Oh! And there is a gap in the side of the door with daylight coming through. Let’s see how they’ll deal with that.

Why a 2 and not a 0? Because the install crew communicated with us and wanted to have the job done right.

Very disappointed in Universal Windows.

ORIGINAL POST
What a ride! We were excited to learn that our front door arrived early and would be installed within days. What we didn’t know is that it would take days to get the job done.

Thus far, have a new door. However, it arrived with the wrong size inside molding and the wrong color outside trim. We were told the indoor trim needed to be ordered and would take 3 weeks.

We were also told the installers would arrive between 1 and 3 pm, inspire of the fact that they were told we’d only be available 2 pm or later. We received a text that the crew was running behind on their first job and we’d be alerted when they’d be on the way. Well, they never showed nor did they let us know they would not be coming.

Only time will tell if or when they will show up to finish the job. Oh! And there is a gap in the side of the door with daylight coming through. Let’s see how they’ll deal with that.

Why a 2 and not a 0? Because the install crew communicated with us and wanted to have the job done right.

Very disappointed in Universal Windows

"They were on time"

They were on time, got right to it, had a great system, all worked together as a team. Polite and professional, seemed very knowledgeable.

"Windows were installed yesterday"

Windows were installed yesterday. Workers were on time and efficient. Took approximately 4 hours to install 8 windows. Windows look good.

"New windows "

My experience with Universal Windows was good. My windows look great and the installers did an excellent job from start to finish. The craftsmanship and framing of the windows look fantastic. The job was done on time as promised. The quality of the windows is good.
Thanks to everyone.

"Wonderful service "

Wonderfull service

"Highly recommend"

Highly recommend! Rodney, Tyler, and Jordan were awesome. When you spend a lot of money on something you care about, like your home, it makes you feel great when a crew like them is on the job. The windows went in so fast and they look amazing. The professionalism and the quality of work is beyond what I expected when they said it would only take a day to do my whole house (I think about 17 windows and a sliding glass door). I couldn't be happier with my decision. I will always recommend this company because the whole process has been great, especially the install team.