"This site is great"

This site is great, does what it is supposed to do and more.

"It was a good experience dealing with…"

It was a good experience dealing with them. Staff were friendly.

"It is always very reassuring to see all…"

It is always very reassuring to see all the negative boxes on the Identity Force home page. Thank you so much for your hard work and attention to detail.

Dave Birdwell

"Customer Service Rep Review"

The customer Service Representative was very pleasant, professional and very knowledgeable regarding the correction of the issue at hand.
She is a real asset to IDF.

"A lady named Luna was very Helpful and…"

A lady named Luna was very Helpful and Patient. Thank You

"Very friendly and informative"

Very friendly and informative. I feel confident with their services.

"knowledgeable and willing to help"

Luna is very knowledgeable and willing to help. She took care of the issue I was having in a professional and timely fashion. I was ready to cancel my identity force plan due to the prior agent’s insistence that she would need to escalate my issue to a group that would call me back sometime in the future. After speaking with Luna, I kept my subscription in place.

"Grateful for the security"

I have received alerts from IdentityForce that made me aware of items. They wanted to verify they were mine (and they were), but I was grateful to know they were watching closely and notified me right away. I feel safer knowing they are monitoring things.

"Very Helpful"

Luna was very helpful in resetting my email login as I recently changed emails. She stayed with me to make sure I could log in after everything was reset. I really appreciated the call.

"Don't expect quick resolution assistance"

I was a multi-year subscriber to IdentityForce service, and was satisfied with its monitoring and reporting. While reporting is useful, the primary reason for having the service was to get a rapid response and assistance to understand and resolve a breach or other security-related issue. That type of support tops every other product benefit, because there's no point being alerted to a credit-related or identity-related problem if assistance is not readily available. Thus the low score.

When I called to follow up on an alert about my primary credit card, the agent told me she would send the matter to someone who would respond by phone within 24 to 48 hours.

I was shocked that I had to await a phone call for as long as 2 days for details about the problem and how to resolve it, so I made certain I understood what she was saying. When that process was confirmed, I asked to speak to a supervisor or directed to another phone number. She said the number I had dialed was the only process available, my only option was to wait for a call.

That same day I enrolled in an another identity monitoring service.

If you expect to receive prompt assistance for an identity-related problem I recommend searching for a company that actually cares as much about assisting its customers, as it does touting its services in its advertising.

After enrolling I have called my new service numerous times for assistance. Each time, their 800 number has been answered immediately or within 2 minutes, with US-based agents who are extremely helpful and courteous.

I waited awhile to post this review because I didn't want to overreact. I'm doing it because I think the issue is important enough to share my experience with others.