"Staff support especially Tom have gone…"

Staff support especially Tom have gone out of their way to help me. Could not recommend wave enough. Great product and great customer service.

"Do not buy from this awfull…"

Do not buy from this awfull company!!!!!!@@

"Non existence customer service "

Product seemed to be all it lived up to be for the first 4/5 days, all of a sudden it decides it doesn’t want to heat anymore,
Numerous calls and live chats to be told someone will be in touch and that has yet to happen, just a really big puddle in the garden at the moment.
No error codes and nothing online to help

"Do not purchase from WaveSpa."

Do not purchase from WaveSpa.
Small company which appears to be in financial deficit and unable to fulfil orders.
Have been awaiting a refund for an unfulfilled order since March 2024.
Have raised despuites with paid line of credit and onbusman.
Next step is HMRC and Companies House.
Be warned - do not order any products from this Company.

"I pre-ordered a hot tub on May 6th"

I pre-ordered a hot tub on May 6th. When I had no word from them by delivery time, I tried to contact them, and had no reply. Eventually I got a reply on FB offering me free filters and 22nd July delivery date. Not acceptable. 2 days later, 5% discount and free filters. All done by AI, no human being involved.
This would have been my 3rd hot tub, I upgrade each time. They have turned a very satisfied customer into a very angry one.
Update: I have had to resort to getting the bank to dispute this order so I can get a refund.
Whatever you do, never pre-order from this company.

"Great service "

Great service kept well informed on my delivery hot tub crystals have a great smell very relaxing

"Easy warranty exchange"

Easy warranty exchange

"Please can someone contact me…"

Please can someone contact me with regard to a delivery I am waiting on for my hot tub. I have emailed, called, facebook, live chat etc! I have paid in full and am awaiting on a delivery estimated to be this week. Please can someone get back to me

"They won't cancel an order which I am entitled to do"

I have tried FIVE TIMES to cancel an order which I placed on 20 May which is not due for delivery until mid July and the company keeps coming back prevaricating (I e-mailed on 25 and 29 May, 4,5 and now 11 June. I am totally within my rights to cancel it and I have now had to get AMEX involved. On this occasion Wave Spa's customer service is desperately letting them down as I have had two inflatable spas directly from them before and whilst they have each only lasted 2 years max, I have enjoyed them. I won't ever buy from Wave Spas directly again - try going to somewhere like The Range instead as at least you can go instore if there is a problem with your Wave Spa and see someone in person. I wish I had read these reviews recently before placing an order so far ahead of the delivery date.

"We have still to receive our order.."

We have still to receive our order... ordered in April.. originally advised as W/C 20th May. No response since 29th May. We have now reported to Paypal