"Awful service"

Awful service. Sent the bottle back for a return in the beginning of December, still no refund nearly 2 months later and no response from the phones are email !!

"Order not received"

I placed and order on the 29th Dec 2021 and haven't received my order yet, which was over £100. I've emailed but have just got an automated response and I have tried to call the phone number but there is no reply. Awful customer service, do not buy from this company!

"Scam"

Do not order from this company. I spent £135 on whiskey in December. No delivery, no contact and cannot get through on the phone. In the process of trying to get a refund and reporting to trading standards!

"Ordered drink on 21/1/21 not received"

Ordered drinks worth £89.90 on 21st December money taken on the day. So far no delivery. I have emailed and filled in the contact form on the website still no reply. I have also tried the phone number multiple times no pick up. I think I will have to cancel my order and get my bank to refund me. I would not mind if its delayed as long as there was some contact from the company.

"Fraudulent or Incompetent?"

Having made an order for a Christmas gift in early December and paid for express delivery, the item never arrived. Despite repeated attempts to contact the company by email and phone and later demanding a refund, I have had to go through my bank to retrieve the money spent. Still no contact from them.
AVOID

"SCAM COMPANY - AVOID"

Spent a lot of money ordering wine on 11th December for Christmas which has never arrived. Have emailed them 5 times now with no response and tried calling the phone number loads of times at different days and times no one ever answers. Seems like a Scam company, they are taking money and not sending orders. HOW CAN WE GET OUR MONEY BACK? THEY NEED REPORTING TO TRADING STANDARDS

"Product not received and no contact!"

Avoid this company at all costs, placed an order on 19th December and decided to send an email asking where it was. Only thing I got back was email stating they had lots of people off with COVID. No mention of when the order will be processed so I decided to cancel my order via email and got nothing back. Tried ringing and nothing, all I can say is avoid this company as they are clearly a joke and just want your money.

"Product still not received - avoid!"

I placed an order on 4th November and have still not received anything. I have tried e-mailing and calling but to no avail. I wish I had read the other reviews before purchasing.
If the product was unavailable then that is fine but please provide a refund!!

"DO NOT BUY FROM THIS COMPANY"

DO NOT BUY FROM THIS COMPANY. THEY DON'T EXHIST. IT'S JUST A SCAM.
TRY CALLING THEM AND SEE FOR YOURSELF.
THEY DON'T ANSWER THE PHONE OR RESPOND OTHER THAN AN AUTOMATED EMAIL STATING THAT YOU HAVE MADE A PURCHASE.

"I ordered a bottle of Gordons Orange…"

I ordered a bottle of Gordons Orange Gin for a Christmas gift. It was priced at £18.50 plus £5.50 postage and packing(which I thought a little excessive). When it arrived it was a little time before I could gift wrap it, but when I got the bottle out the packaging it had blazoned round the neck of the bottle £16.49 a difference of £2.01 also I could not remove the price label without damaging the seal, so in consequence could not give it as a gift. I managed to source some quickly from elsewhere at £18 plus £2.99 postage and packing and it came in the same type of bubble bottle container. No I shall not be using Ultimate Drinks again.!