"Downstairs walk in shower"

Stan the fitter did an excellent job installing our downstairs walk in shower & flooring. He always kept us informed on what was happening & arrived early ready to start work. We would highly recommend walk in showers especially Stan the fitter & Teresa from the Office.

"Poor customer service"

We had a walk in bath fitted in February 2019.

At first all was fine, just what we wanted, but the panel gradually came away from the bath, and we now have leaks at the door. Have contacted them several times, but they seem to ignore us, and apparently no record of us at all.

UPDATE at 27 October. Their Plumber came and fixed the problems.
All seems well now. I think helped by the TrustPilot review.
Product: fine. Service: poor in this case, but maybe things have improved.

"Fitters were excellent"

Fitters were excellent. Great job without any fuss or mess, they cleaned as they went.

"Great Service and brilliant finished…"

Great Service and brilliantly finished product!

My fathers failing health prompted us to change from bath to a shower. We were visited by a very kind and patient salesman on a day that suited us (Saturday). There was no hard sell. He advised us on what we would need and what we could have. We live in an old farmhouse and no job is ever simple. The salesman spent time with us to make sure that what we chose was what would work and went through everything with us. We had specific dates that the job could be done between as my parents would be away so that they wouldn't be there when the work was going on.
Everything happened as Walk in showers and baths promised. The work started on a Saturday as promised. We had a really lovely chap called Stan that did the work. Nothing was too much trouble and his standard of work is exceptional. I think we were incredibly lucky to have Stan come and do the work for us. The fit and finish is brilliant.

The ladies in the office were also fantastic. Nothing was too much trouble for them either. There were one or two little issues with an item or two missing from the order that had been delivered a couple of days before the work started. I called the office and the items were there the day after.

I can't recommend this company highly enough. Everything was done with total care, my parents and the time frame in mind. The price reflects the quality of service, workmanship and quality of parts used and is really worth it. But best of all this bathroom has given my father his independence back and that is worth every penny.

"Promised one day to fit not completed…"

Promised one day to fit not completed until late second day.
Plumber cut through water pipe and flooded shop below, he had to keep going out to buy fittings 2 hours each time missing.
Left debris for me to fall over, (disabled and partially sighted) then walked away leaving me to struggle to my feet.
Never fitted end panel, panel still missing.
Never cleaned up left everything in a terrible mess.
In response to your excuses that you posted here, yes, I was annoyed that you flooded downstairs and I had to send my carer down to clear up.
Yes I was annoyed that I fell over your mess and no-one offered to get me up, luckily my carer was here.

No I wasn't annoyed because you wouldn't put a screw in the wall for me but I was getting very annoyed about the terrible mess that was being created, and I'm still annoyed now.

Read this and be warned. terrible company.

"I can't fault my experience with this…"

I can't fault my experience with this company. From start to finish everything was handled in an extremely friendly and professional manner. A refreshing change from my experience with other companies. I wouldn't hesitate to recommend this company to others.

"The surveyor who carried out the survey…"

The surveyor who carried out the survey was informative and professional in all aspects of the works a real professional.

"The local hanyman was in fact a certified plumber chosen on the internetAddendum to my review"

Addendum to my review. The choice for the bathroom flooring from the swatch I chose was not observed and had to be reordered the flooring had to be taken up...After a very long time finishing the work. The bathroom door rehung and does not close. When I was asked to sign for the work I did not try the bath taps. Nothing was advised how to use the bath with taps at all. Another thing occurred the water outlet plug device did not work properly and the new plumber unscrewed it and found that a washer had been left in that prevented the plug to work. Which begs the question was it left in on purpose. So I would have to phone up for another appointment..

"A large range of bathing choices."

A large range of bathing choices to make bath time a pleasure instead of a chore for those with mobility issues. A knowledgeable staff to help you to find the perfect solution.
Thank you

"Excellent warm welcoming service"

Excellent warm welcoming service. Very friendly staff .