" Crap company"

What an absolutely pile of crap of a company absolutely disgusted pay good money then after 2 weeks decide to cancel then have wait 2 weeks for money back biggest load of crap ever used biggest load of shambles ive ever used

"bought a sofa from these they delivered…"

bought a sofa from these they delivered two left hand parts of the sofa. i chased this up and they come back after a year to collect it. then fobbed me off for another year this has been ongoing since 2022 it is now 2024 and they are saying they went bust NOW TRADING AS FURNITURE NETWORK... ABSOLUTE SCAM.

get this i messaged them on the original messenger RJF now named furniture network with all my old feeds messaged order details disputes etc and this new company furniture direct reckon they are a separate entity which is incorrect how the hell would they have access to RJF's old messages messenger and facebook account RJF have clearly just liquidated their business because their so dodgy and ripped loads of people off renamed their social media and uploaded a new photo image. reported to snap finance trading standards and everyone else i could DO NOT USE FURNITURE NETWORK CHECK COMPANY HOUSE WHEN RJF LIQUIDATED AND HOW FUNNILY ENOUGH FURNITURE NETWORK COINCIDENTLY STARTED UP STRAIGHT AFTER...

"CROOKS NOW FURNITURE NETWORK!!!"

These crooks are now trading as "Furniture Network" based in Birmingham.

Sold us a sofa that less than 6 months in is absolutely falling apart.

The frame has cracked,Buttons have fallen off, the sofa bed is completely useless as a bar sticks into your back and the cushions have sunk.

These vile creatures offered us a replacement which we refused and requested a refund, they dragged things out (which can only have been on purpose) and then went bankrupt leaving us with nothing and nowhere to turn (the sofa is still covered by the manufacturers guarantee but still nothing).

If these pigs can afford to set up a new business they should have been able to refund a young family with 3 disabled people in the house.

REMEMBER THE NAME " FURNITURE NETWORK"

BASED IN BIRMINGHAM!

"The sofa is just a year old the frame…"

The sofa is just a year old the frame has snapped were I sit ,contacted them but nothing back having to claim on my home insurance and having to pay £200 excess, wouldn't recommend this company, when the sofas arrived it was in 4 pieces and took a couple of hours to put it together do not buy from here avoid at all costs

"Absolutely disgusting had sofa on…"

Absolutely disgusting had sofa on finance now got two years sitting on something not fit for purpose they have ignored all emails and also my chats they have changed they name to furniture network avoid these people

"Shocking company"

Shocking company. My daughter had a settee from them and not fit for purpose, when you see how these are made under the material it will shock you. Also do the research on this company via companies house. The director has a lots of other companies that have all stopped trading. Daughter now taking them to the small claims court. YOU HAVE BEEN WARNED. Go to companies house website and search them and then look at Amjed Mahmoods previous companies.

"-1* if I could"

-1* if I could. This company if that’s what they call them selfs are about useful as a glass bat. As professional as skeggy market. Wouldn’t like to call them as call a friend as they never answer or reply to emails. I would rather order off wish site and sit on a f**king bean bag then order from here again. Needs closing down asap I’d get more reply from a bag of dog crap then I would there “customer service” avoid at all costs!

"Avoid at all costs!"

Avoid at all costs!! Kept changing delivery dates giving pathetic excuses. Cancelled order and went elsewhere!!

"AVOID!"

AVOID!
Bad mannered staff, blamed me for changing the date of delivery when they couldn't meet the date that was specifically specified three weeks prior at time of order.
Don't waste your money on a company that doesn't appreciate you spending your hard earned money in a cost of living crisis. Bunch of con men who literally don't care about their customers or the service they give.
I have ordered the same sofa elsewhere which was more expensive but would rather pay extra for better service and respectful staff than wasting my time on these trash peddlers.

"Dispite of the various 5* reviews i…"

Dispite of the various 5* reviews i have read.

Unfortunately my experience has been awful.
I bought a corner sofa (absolutely lovely to look at).
However, after only having this sofa for over 2 months, i reported to RJF that it was faulty, it was making a loud noise and the cushions we're dipping.

After MANY emails/facebook messages/phone calls.
I still have NO OUTCOME!! Which is rather frustrating.

The dates I contacted them are as follows.
02/10/2023
26/10/2023
31/10/2023
13/11/2023
15/11/2023
16/11/2023
27/11/2023

I've been promised twice now that someone would call me, and organise someone to come out to take a look at the sofa.

Obviously due to my review, THIS HAS NOT HAPPENED.

I will be contacting citizen's advise to see what i do next..

I'm really disappointed as all I've heard is good reviews from this company. Such a shame.