"There is some discrimination in the workplace."

There is some discrimination in the workplace. I don't know why but it seems that some people here do not treat others with the same level of respect, and this is very discouraging. The work environment is lackluster due to lack of cooperation among employees. It's not that employees hate each other, it's just that there is no synergy among them, and the company does not do anything to foster relationships among employees and management. There are a lot of other better companies out there.

"I have booked 6 times with Gate1...all…"

I have booked 6 times with Gate1...all have been professionally handled. All travel plans went well and when I needed assistance. I got it!

"Gate 1 Travel is absolutely"

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room, the inside temperature was over 90 degrees. The Front Desk told me the air conditioning was not working. I asked for a fan and they gave me a space heater. I then decided to cancel the hotel reservation and leave the hotel prior to staying the first night. The hotel told me to contact
Gate 1 for a refund and was fully aware we did not stay one night at the property because of the extreme heat with no air conditioning. We booked and paid for another hotel for our entire stay in Paris. Upon our return I contacted Gate 1 and requested a refund. I got no response. I contacted the Better Business Bureau for help. I then contacted the Gat 1 Service Vice President. She refused to discuss my issue because I had contacted the Better Business Bureau. She was rude, insulting and refused to discuss the issue. I wrote a certified letter to the Gate 1 Senior Vice President who refused to issue a refund as she claimed the hotel denied we left the property! Sh reported the hotel claimed we stayed the entire time!.She requested “Documentation to prove I did not stay at the hotel”. I sent her a copy of the bill from my alternative hotel. Upon receipt she refused the refund, again asking for “Documentation” before she would consider anything. Gate 1 Travel failed to meet their fiduciary responsibility as agent for this hotel. Traveling to a foreign country one expects some level of support from the travel agency that booked your complete trip. Gate 1 does not.

"Cancellation Create a Mess"

If you cancel the tickets, it would be messy. You won't get a refund on time. You just have to chase the customer service for weeks and weeks.

"I have used Gate1 Travel on 4 different…"

I have used Gate1 Travel on 4 different travel trips. I am very pleased with their customer service. They have been very helpful when travel plans change due to unexpected events. Hotels are satisfactory and typically near buses or metro. Very budget friendly travel

"No Refunds"

Check carefully before booking any tour as many of them are non - refundable. If you cancel due to any reason, they won't give you your money back. I will never trust them again because I had to cancel a trip once and ended up spending a lot of money for NOT taking the trip due to personal reasons.

"You get what you pay for"

Decent company - tours are middle of the road - restaurants that they take you to are not great- cheap on the food.
When they changed our dinner itinerary from the hotel to an outside restaurant- we wrote to the agency - they said they had a right to change - when we wrote back again - they basically blew us off by not answering us again.
I highly doubt we will travel with them again.
You get what you pay for . .

"Gate 1 Travel is a really BAD company"

I made a reservation for a trip for my wife and I which was recommended by Travel Zoo. We paid $1764 including $316 for two cancellation coverage plans. The company provided a "cancel for any reason" plan which they now call a waiver. They made it sound like insurance but now claim it is not.
After almost a month I found that the United States State Department had a warning about travel to the location we had chosen so I cancelled the trip. I then received an emailed cancellation invoice indicating that the trip was not refundable. The cancellation was still 5 months before the trip was scheduled (Sept. 20, 2018) . Gate1 then referred me to the company providing travel insurance Arch Insurance Solutions($178). I asked about our "cancel for any reason" coverage ($138) but got no
answer on that issue. Gate1 said I had to apply to the other insurer for trip cancellation first. This took about a month and was declined. So I again asked about our "cancel for any reason" coverage. The
company put me through a number of hoops only to conclude with the statement that I would be given a credit for slightly over $1070 after a deduction of around $400 for making reservations. That means over $716 had been paid for nothing. They sold a plan which provided no protection for me with only a partial credit to be offered. When I asked how they would have handled the credit if I had not purchased the coverage they did not respond. The assumption is that the entire payment would be lost. What protection was provided by the coverage?
Gate1 Travel offers what looks like a scam and provide no refunds for cancellation.
I paid for this trip (online) immediately upon making the reservation I had no contact with Gate1. They have indicated that their many web pages provide specific information on the various aspects of making a
reservation with them but I merely followed the directions provided while making the reservation.
There was no indication that "cancel for any reason" meant other than cancel for any reason but we will only credit you for a partial amount.
Gate1 has indicated in contact with the BBB of Metropolitan D.C. and Eastern Pennsylvania that I have $1700 (where that amount came from I do not know) on account with them. I have checked my account page which Gate1 had previously referred me to and the balance is $0.

So I have paid over $1700 and have nothing to show for the expenditure. They will not refund and have indicated that I will need to book another trip to use any balance or forfeit it all. Since the balance indicates $0 it appears I have already lost it all.

I have filed complaints with the Better Business Bureau, the Pennsylvania and Missouri Attorneys General and every other consumer protection agency I can find.

If you choose to travel using Gate 1 I would be sure to read all the many pages of fine print. Do not assume anything they will take you payment and refund nothing. Do not buy the "Cancel for Any Reason" coverage as it provides no coverage other than a credit which should be offered at a minimum without the coverage. Refunds do not exist.
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As you can see from the response by Gate 1 Travel they did not answer any of the questions raised and decided to further obfuscate the issues. Their responses to each complaint filed have been misleading, confusing and in some cases simply not true.

Who would want to do business with a company which will simply not refund monies paid? I am expected to book another trip with them to get use of my money paid in good faith. With a booking fee of $400 resulting in a total of approximately $1100 paid for nothing. I would never do business with such a company.

If I had only known. Now you do.