"Absolute rip offs Scammers "

Absolute rip offs I've paid for tools 2 weeks ago online received confirmation of purchase email and receipt no tracking number I've been emailing them tried ringing the contact line and some random Sparkys from Auckland answers saying i have the wrong number, Fake site bunch off scammers

"Waste of time"

Waste of time. No dispatch after two weeks. Trade tools cancelled the order after two weeks. Said there were logistical issues. My guess is they misquoted the freight and didn’t want to cop the extra so they passed on the inconvenience to me.

"Run from this company. "

Purchased a Renegade 13hp Chipper/mulcher on 30/3/24 used once and caught fire. I am a woman in my 60s and requested they collect it and either repair or replace it. They refused to collect it and forced me to lift in onto a trailer myself and return it to their Archerfield store. They refused to repair or replace advising that if they replaced it, the same thing would happen again. The manager Sam would not even speak with me or my brother who phoned the store but instead threw their poor staff under the bus and made poor Freddy deal with the issues. Extremely poor service, poor management and by their own admission, useless products. (will just happen again). Manager would not even speak with customer. Not female friendly company. Brother very disappointed as well. If you know your products are going to catch fire, why sell them? Disgusting that you knowingly sell a product not fit for purpose.

"Be careful when buying via profoma…(well resolved)"

Be careful when buying via profoma invoice, they charged 2x delivery fee for 1 item and I didn't realise till after it was paid.

Trade tools initiated a refund for the delivery fees incurred, the issue was well resolved)

"PRODUCT WAS AS DESCRIBED AT A GOOD PRICE…"

PRODUCT WAS AS DESCRIBED AT A GOOD PRICE AND DELIVERED EARLIER THAN EXPECTED

"Best of the retail tool suppliers"

I have been dealing with this company since it first opened I been a few different companies on occasion (I buy a lot of tools) Consistently good!
When it comes down to it they do the right thing by the customer.

"Excellent warranty service"

Returned an electric chainsaw for warranty repair in May and later advised they were still waiting on parts. Two weeks later I got a message to say the wait had blown out to September and they were going to replace the chainsaw with a new one duel delivered. Service above and beyond my expectations and greatly appreciated the friendly and efficient staff. Thank you team.

"Excellent advice and service - Burleigh"

Staff at Burleigh Waters were amazing.
Excellent advice and service!
Will definitely support them in the future.

"The staff at the Archerfield store were…"

The staff at the Archerfield store were friendly and very helpful. Will definitely coming back here again.

"Noosaville Store Platinum plated service."

I have been to the Noosaville store on many occassions but on two of them I have presented with problems that were beyond my expertise and equipment. On both occassions I was fortunate to encounter Rob who gave me the service of the century. Nothing is too much trouble for this guy. On both visits he had me sorted and VERY happy. He actually took my prob into the workshop and fixed it. Well done Rob. Service like this is certainly not available at Bunnings or any of the other hardware outlets in Noosa
Lindsay Kingston.