"NO END OF PROBLEMS"

NO END OF PROBLEMS. The installation engineer showed up 4 hours late to the specified appointment, and I was charged £50 for not being available due to work. The price increased without warning. After the year had completed without claims, coverbox (now drive wiser) refused a no claims bonus. AVOID AT ALL COSTS

"Avoid for your own good"

The online dashboard has not been working for 3 months. I’ve emailed multiple times, been ignored a few times and received the same ‘7-10 days’ wait while they ‘fix’ this issue when I used new emails. I don’t know how they still an active insurance company.

When spoken to them on the phone after months of stating the problem their reply is to wait another week.

Beyond a joke!

"If i could give minus 5 stars I would…"

If i could give minus 5 stars I would atrocious customer service. My online dashboard has not been working for over 6 months, you email them take over a week to reply, you phone them on hold for over 45 minutes who has time for that?

However when they need something from you its we need it in 48 hours or your policy may be cancelled. I’ve been driving 6 years with 5 different companies and will never ever ever use these again! Utter 💩

"Mistakes can happen"

Having been with Coverbox for a year I was more than happy to renew my cover but when I later wanted to add my daughter as an additional driver I was disappointed that because she is unemployed due to medical reasons she could not be added. Not only did I find this unacceptable but then I learnt I would be penalised financially for leaving. When I logged a complaint, thinking it would be a waste of time, imagine my delight when I received a phone call two weeks later informing me my complaint had been upheld and coverbox had made a mistake and I would be refunded pro-rata as my daughter should have been added to my policy. Thank you to Larry Ward for looking into my complaint. Had I not already changed insurers I would have been happy to stay. Everyone makes mistakes. Not everyone puts them right.

"Not satisfied"

Really expensive insurance and really hard to log into the online account if you forget your password....crashes all the time.

Also it's kind of really hard to get in touch with their customer support team not that it went into Administration.

I need to recover my £60 for device management and I can't get in touch with anyone...I don't renew my policy with them anymore and I can't get to reach them...painful

"Please don't waste your time i pay for…"

Please don't waste your time i pay for one year 6 months later ask me for more money watching my movements are 24 seven very very bad

"Gone into Administration as of 8/7/19"

This is my ex employer. They went into administration yesterday and it’s not surprising to me!!!

"This is my first time using Coverbox, this and this does not bode well."

This is my first time using coverbox. The reason I've used them is because my daughter will be on the insurance and they seemed reasonable. Organised that the box will be fitted on 6th July between 8am and 1pm. Guess what? Engineer did not show up. No door bell being rang, no phone call or text to say they were on their way. Customers are warned that we will be charged £50 if we miss the appointment. Can I charge Coverbox £50 for them not turning up? As it's part of the contract for Coverbox to fit the telematics device within 14 days of taking out the insurance, I've kept my side of the contract by making myself available for the time specified, so therefore, I should be able to charge Coverbox £50 for my time? I need a response from Coverbox to explain this. I'm not happy at all to be messed around like this.

"Very strange company"

Very strange company , i took policy and cancelled within the first month paying them cancellation charges , they install a box in your car , given me appointment in middle of week , so i was waiting for them , at the last moment they told they are not coming and rearrange, so your time has no value when called to rearrange you hear from them if you are not on premises or anything goes wrong you will be fined. They probably have hundred reasons to fine you, you call them and keep waiting on phone for 15 minutes and then hopefully someone would pick it, while you are holding phone you are continuously told if anything minor happens your policy will be cancelled or not paid. so in 15 minutes you get the feeling they wont pay you anything if you go for claim. i never had this worst experience with any company before. stay away is my advice. they are cheaper for young drivers probably. in Reply it mentioned about NCD , i was not aware of it but finally i told coverbox that i will use only on one vehicle which is with coverbox but not with the other vehicle. There is 10 days gap between previous policy expiring. i was told i will still be charged premium so i thought better is to leave them. Response is very fast here on review website , it would be better if you guys work on your phone lines and improve your service compared to keeping an ye on reviews. Humble suggestion only.

"Give them a chance. It works with me perfectly"

When I bought my first car I was panicking if someone will insure me. Tried to get quotes from different insurance companies and this was the cheapest. As most people - I have checked reviews to make sure it is the right company. I am not going to lie.... Sitting at the car saloon trying to get an insurance policy is stressful so despite of the lots of bad reviews I bit the bullet and went with them. I have been using cover box for about 7 months now and I have no idea how I sit possible for them to get such bad reviews. I think they are doing an excelent job:
1.: the box is hidden so it doesn't "ruin" the look of the car's interior. (many of my friends have a massive old fashioned walk man style box on their dashboard)
2.: I love the fact that you can check the location of your car so when I am at work I can always check if my car has been moved or not. (gives me such a comfort for some reason)
3.: if I have any issues I just give them a ring and not like other customer services - within about 2 minutes I am talking with one of their staff member on the phone.
4.: if I have any concerns about the map and what it shows about my driving I just have to email them and they get back to me within about 3 days. ( yes sometimes you have to wait for an answer Karen and please don't think that you are their only customer. Makes me laugh when someone says "oh it takes about one and a half year to reply" - if you are that desperate for an answer jut pick up the phone, press 4 and you will be taking with them)


The only thing I am not sure about is that it is very hard to gain points and I think it is very very easy to loose them:

Everyone starts with 50/100 points at the beginning of the policy and depending on the driving you gain or loose points. I was soo soo soo thrilled when I saw that I am constantly gaining points (went up to 91 I think at some point) for some reason it dropped down to 65 however my maps are constantly filled with green dots only.To be fair it still says I have great driving skills and It only tells me that I have to be carefull at corners
Well I personally don't think it is fair because if anything I am probably annoying other drivers behind me with the slow speed I am driving at corners.
Despite of this I am still a happy customer and am willing to keep this insurance company.