"To reply to your comment about your…"

To reply to your comment about your phone lines being open —— Iv called numerous times , when I go through the automated process to finally get through to a agent it just says sorry we are now closed please call between the hours of xxx to xxx . Why are you making out you are on the phone lines when clearly your not ? I call and I press option 2 then 2 again then 1 then 1 again ! Then I get cut off after the above message ! That’s calling at 11am 1pm 2pm 3pm and 4pm every day for the past week ! It’s not really appropriate, especially when there’s worried people like me who’s been given a final redress letter and a date which is by no later than tomorrow Friday for my offer !

Not to mention the fact that my guarantor as accepted a offer on the 30october which she hadn’t received yet ?? What’s going off ? Iv sent 4 emails explaining this with absolutely no reply , yet you can reply to a tustpilot review . Come on ... stop time wasting and do your customers the decent thing off being truthful and let them know !

"Quick & easy, helpful staff. Perfect experience!"

I applied for a loan in 2020. It was so quick (3 day process) and easy to do. All staff I have dealt with, both at the start and end, have been very helpful and explained the process simply to me. (eg. Emma in Dublin) I cannot understand the negative reviews at all, unless people are breaking their contract by refusing to pay. My experience was great, without any issues. The money is taken out of my account automatically on the day I chose, and no more than was agreed. I paid extra here and there and I have paid off my loan a month early which will be a good start to my lending future. Thank you Amigo for being life savers during a very tough time! (NOT paid btw!!)

"Absolutely shocking level of delays and…"

Absolutely shocking level of delays and false promises. Guarantor was contacted regarding redress amount on Nov 30th which was accepted and due for processing. Me (the borrower) was told I would have a final settlement figure on 14th December. 3 weeks and 8 emails later, following on from a chaser on twitter; I had an email yesterday following up on the offer and stating that nothing had been processed back to the guarantor after all. Having already had the offer accepted, they then made up some rubbish about me also having to accept despite the guarantor having paid the loan. They then said payment could now be made (well over £6k) yet payments are done in batches and it will take 15 working days to clear (25th January). What a load of rubbish! When you take a loan out from AMigo they manage to transfer it immediately; however this has now taken 6 weeks since agreement and now they expect it to take a further 15 working days. I don't know how stupid you think we as consumers are Amigo; but no bank transfer process in the World takes 15 working days. Faster payments is immediate, BACS takes 3 working days, yet you have come up with some make believe system for payments. Please arrange this payment to be made today without any further delay; it has taken 6 weeks already so it is the least you can do. Otherwise you are in breach of FCA regulation and will be reported

"I would give zero stars if possible"

I would give zero stars if possible, I made a complaint 15 weeks ago via Impakt claims and have received no correspondence at all. I think they’re using covid as as excuse for prolonging decisions. I am now going to escalate my complaint to the financial ombudsman

"Raised my complaint in august time and…"

Raised my complaint in august time and still no response for my complaint. Every time I ring it seems nobody knows what’s going on with the time frame for complaints. They can’t give you any information or any sort of update. It’s being dragged out more and more every time I ring and nobody can advise you anything so frustrating
RES9148044

"Horrible company"

I have been a member with Amigo for a number of years, however recently I have been in alot of financial difficulty, due to multiple creditors and a gambling problem.

My current balance is around 4800 and this mainly consists of extortionate interest. I appreciate I took out the loans on the understanding of repayment 207.00 a month. However I have since tried to reach out to amigo, however they simply threaten going to my guarantor and do not offer any resolution. I am happy to continue payments on 25/01/2021 at 207.00, although I did ask for a decreased repayment arrangement, aslong as this did not increased the interest. I am happy to pay over a longer term to have the monthly repayment decreased.

I have dealt with agents via email, Lauren and Kai to name a few. No one at Amigo has actually tried to help me. They are a horrible business who continually email and text threatening messages. I have raised a complaint on several occasions, without response. The messages do not stop.

I am at my whits in with Amigo and see no way out.

"No response, as usual"

Been waiting 11 weeks to response to complaint gave extra time after the 8 week period and still not had a result about my claim. RES9178491

"Raised a complaint through resolver RES9188999"

Raised a complaint through resolver back in october 2020
Two days before the 8 week allowance for responce outcome to recieve a direct contact email not through resolver claiming delays and apologies and still no contact or outcome redress due dispite causing my life a misery for months and ruining my relationship with my elderly grandmother its a pity they are not delaying their aggression in collections when you are late with a payment or struggling to pay it and ask for help !!! If i don't hear within the next week I will be escalating as its been since october ive been waiting for whats quite simple apology and to pay back money that my grandmother on her death bed paid because of the harrasment daily !!

"My complaint"

I can relate to my own experience

"I have had several top ups with Amigo…"

I have had several top ups with Amigo which are being investigated with an affordability complaint. I was advised I would be sent all my communication/paperwork within 4 weeks which is coming up and they have 8 weeks to respond to complaint. Anyone waiting outside the 8 weeks escalate to the Ombudsman ASAP