"Great guys"

Had a loan for a couple of years with these guys, my guarantor started making trouble for me, Amigo cleared the situation up n helped me through a very distressing time. Can't fault them at all 🙂🙂

"Slow replys"

I have started a complaint on the 14th May 2020, through a company called clear Legal marketing ltd.

I did not get a response within 8 weeks so this was referred to FOS with a 3 month SLA, got a response from Amigo who advised they are unable to locate me in there system, but they continue to take £355 a month from my account.

Hopefully they come back soon as all information can be provided for initial loan agreement to yearly statements and all payment history which is in there app!

Please reply and stop dragging your heels with this!

*UPDATE* (21/08/20)

I have had an email advising there was a problem on there side causing the complaint not to be raised, this has been picked up and worked as a priority, hopefully should have an update within next couple of days.

"Shambolic customer service"

Shambolic customer service.

I accepted an off of redress on 17th of June after 6 months of waiting for them to reply. My original enquiry got ignored and then rejected. I Had to go through FOS for them to change their mind which is a disgrace in itself.

I have then been ignored for 8 weeks ive not even been given the figures. I have rang up and been fobbed off 3 times. The case handler Jamie is an utter disgrace, her ignorance is on another level. I have asked questions which ive had no reply to. I just got one email asking for my gaurantors details of whom they haven't even got in touch with either. Just pure delay tactics and heel dragging.

Even an explination is too hard to ask for as a lot of people have said theyre quick enough taking money off people and are straight in touch if payment is needed or late

"Accepted £651 redress 14th August"

Made the complaint on May 4th. Accepted redress 14th August.

They can pay into a Monzo account as long as you send screenshot of bank statement. Louise was very helpful on the phone.

Everyone is complaining about the interest, it was there in bold before you took the loan out?!

Been told to wait 20 working days for payout, time will tell but I am confident I will receive it.

"Would not recommend amigo for a loan in…"

Would not recommend amigo for a loan in every way exfreamly intrusive overwhelming bullying is the best word to do scribe the experience I had from every level. Paid off my small loan early because of the constant pressure for absoultly no reason. The communication internally lead me to file a legal complaint of harassment stay away

"14 weeks and still waiting"

Sent my complaint in on 4th may. Was assured that complaints were being dealt with in the order they were submitted but have seen many others who submitted after me that have been dealt with. Have put off referring to FOS in good faith that my complaint would be dealt with soon judging by others having their response. Seem to be using delaying tactics at this point. Very disappointed.

"They again open my loan and they pay my…"

They again open my loan and they pay my granter the money refund witch i .pay becuse my granter make payment from her bank account becuse my bank was close and amigo tell me 3 weeks ago I will get the refund to me not my granter but how came they pay my graunter and asking me.pay loan again today this pandemic time and Iam bliand person amigo left me without money i have no.gas and electricity on my house from 2 days and becuse off amigo I need to live the house aswell I will complaint to FAC and I pls can some one tell how can I take amigo to court now Iam on the position I feel to kill my self my mistake is Iam bliand person and amigo play with me Frist amigo tell me I will get the money and now they change the are mind and they pay my refund to my granter she runway with my savings and money i explain to amigo to take action about it but amigo pay her to my refund and amigo aksing Me to pay off my loan is was finish 2017 becuse off this I claimed cash refund soon now amigo forsing me to pay the loan again I.want justice and my lost and they hurresment me lot very rud costomer services and manager name Alex he have no.exprince how to.tolk with costomer today I have no money no.food.this pandemic time. Thanks amigo for the and stop lie I have contact from amigo about the cash refund now yesterday amigo send me one more new contact with loan they runid my life in danger

"Long pay out time. Quick to take but not refund"

As Guarantor they made me an offer and I have accepted and provided bank details yet they have paid me nothing.

The email responses take about a week and are very poor.

Stay well clear. Quick to take you to court years ago and take your money but not quick to refund. I have gone to FOS with my daughter. Appalling.

"Complaint 22728087"

Hi I currently have a irresponsible lending claim ongoing with Allegiant reference X234721 which was sent to Amigo on the 03/06/2020.. Allegiant sent me an email yesterday confirming they still haven’t received a response from you.. would you be able to take a look and confirm you are in receipt of my claim? My current agreement is 22728087. Thanks

14.08.2020 would someone at Amigo please provide an update with regards to my complaint?

16.08.2020 Still no update, I know my claim has been picked up as I was initially entitled to top up but this option has now been removed.. any update would be appreciated.

18.08.2020 Still no update! No response to emails or calls!..very upsetting.

21.08.2020 Now over 12 weeks still no update.. I’ve also noticed they have now stopped answering our reviews left on here! Very professional.

27.08.2020 Nearly 13 weeks since Allegiant submitted my claim to Amigo and still haven’t heard anything.. I was advised by Allegiant that Amigo was given extra time up to 16 weeks to provide a response due to complaint backlogs and I should wait.. I chose to pass this over to the FOS as 12 weeks has passed... if I would of missed a payment I don’t think extra time would have been given to me!!!

3.09.2020 It’s been another week and still no update from Amigo, FOS have now had my complaint for 2 weeks.. 6 weeks to go until I hopefully receive a redress figure.

09.09.2020 yet it seems another week has nearly passed and still no response from Amigo.. I’ve sent several emails to (complaints @amigoloans.co.uk)simply for a update and nothing..please someone get back to me.

"I have put in an affordability…"

I have put in an affordability complaint to amigo loans back on the 20/05/20 it is now 12 weeks 1 day later and I have had an e-mail from them to say they apologise for the delay as they are experiencing a large number of enquiries and the Covid-19 crisis has impacted their ability to respond quickly. obviously we all understand this, lets hope they respond soon. I had a loan and a top up loan: agreement number 13765420