"my complaint was sent to the on the 9th…"

my complaint was sent to the on the 9th April my and guarantor accepted there offer on the 24th June was promised a refund with in 10 days still nothing emails ignored been told different things every time we speak shocking no wonder the company in the mess its in don't think any one communicates still no refund today

"Horrendous rip off merchants"

Horrendous rip off merchants

"Redress"

My redress date is between 20th July-27th having accepted offer on 6th July.
15 days to wait for a refund after agreeing is quite long time to wait considering a faster payment is 24 hours.
They initially rejected my complaint in Dec then after re looking at it accepted it in June. They sent my redress details within timeframe they said and I’m preying that they also deliver the refund in agreed timeframe and I will happily give them 5 stars. If not, it would be a 1 as this is what everyone really cares about. And really they should have to stick to timeframes set by themselves!
I have seen that people who have accepted their offers after I did have already received theirs, and many others have gone weeks over due date. Please don’t let me down Amigo. When I called up and spoke to an advisor he said he couldn’t check with transactions team as not allowed? Which makes no sense.
My account is still open online and hoping they pay out when close it down at the same time? Is that right Amigo?
Not close loan down and wait more time, as just like everyone else it’s the cash refund that we are all patiently waiting for.
23/07- utterly shocked that as per debt camel forum there are many people who have only just accepted redress in the last few days have already been paid and I’ve been waiting over 2 weeks and nothing! How is this fair? Shouldn’t you be authorising payments in the order they care through? Some refunds have been over £10000 and mine isn’t nearly half that amount. Please can someone send me my money I am owed back today!
27/7 update. Still no refund. Managed to speak to a lovely lady called Emma who said she would chase as shows no movement on my account. And that they don’t have bacs payments on a Monday, so was never going to be today! Even after amigo emailed me last week saying they see no major reason why it wouldn’t get it today?
I’m hoping this is nearly the end. Waiting on an update whether they can bacs it to me tomorrow. Will let everyone know!
29/7 still no refund. Never a got back either when I was promised one. Rang again and again spoke to a lovely man who promised he would help me move things along as wasn’t sure why I hadn’t been paid in timeframe I was told. Will ring up again today and update later. Losing faith completely.
31/7 after numerous phone calls and speaking to a genuine lovely advisor called Natalie ...who rang me back to tell me she had chased me redress, and my acc is finally showing as closed. Hopefully money will be any day now.
Thank you Natalie. Amazed by how genuine and compassionate she was and Amigo are lucky to have you!
Thank you. (Back to 4 stars only due to the above and beyond customer service from Natalie).

"Requested redress due to unfair…"

Requested redress due to unfair lending, complaint took slightly longer to be dealt with however my complaint was upheld and was told I would receive figures in 2 weeks. I received figures and rang to accept straight away. I was then told I would have to wait 15 working days for the payment to be in my account. Today at 2pm will be 15 working days.

On the whole I am happy with the outcome but waiting for the funds is appalling especially when you consider how quick they pay out the loan I originally applied for.

I'm still keeping hope that they will pay the money as promised however if the payment isn't received today my rating will continue to go down.

Please Amigo prove to everyone that you do stick to your own set time frames and give people a little hope!

UPDATE - Still no response form Amigo and still no payment 23.07.2020

Update - managed to get through to a lovely man at Amigo today called Ben. He was ever so helpful and understanding and he is the first person at Amigo to actually listen to my query and requirements and is hopefully coming back to me today with some good news! 24.07.2020 BACK TO 5 STARS

"Complaint upheld and then had to wait…"

Complaint upheld and then had to wait two weeks for calculations. Accepted redress almost two weeks ago after being told I was due over £3k in the calculations. Was told I’d have to wait another two weeks, then another two weeks after that? This isn’t right!
I’ve lost my job due to Covid and could really do with the money back. I’m really concerned after reading yesterday’s news that Amigo will most likely be going into administration due to a huge redress bill of more than 127 million and share prices tumbling. I’m worried that none of us will be seeing our money back. I keep checking my bank account but I’m kidding myself thinking I’m getting my money aren’t I?
I’ll update if I do receive my redress.

"Still waiting"

Very poor service,

I accepted a redress on the 15th of June then I finally recieved an email yesterday saying my bank details were Sent wrong which is not true and they said my refund was been processed from the 14th of July I have emailed several times with no reply i accepted my offer 6 weeks ago

"Messy complaint handling/zero structure"

I would avoid this company unless you have absolutely no other option.

My complaint is with the time it is taking to actually pay out redress. Me and my guarantor have been told multiple different time frames from when we accepted, my guarantor was told they would be paid out 15 working days after they accepted offer, this wasnt true and they then had to wait for my calculations and for me to accept, and were all still waiting. I was told on the phone 35 calendar days from when my complaint was upheld, then told 15 working days from when I accepted my offer, my guarantor was told 2 weeks also....
This gives us until friday this week but I'm not holding out much hope as nobody seems to know what they're talking about or doing.
I fully understand there is a backlog and a large number of complaints to go through but theres a high volume of people who are being paid out who accepted there offer AFTER I did!
Messy complaint handling.
Quick to take money when you're struggling but being fobbed off waiting to be paid out.
UPDATE- 24/7 still no pay out or any change in account just as I expected. This is 40 days after my guarantor accepted and now 3 weeks since I accepted. Absolutely unacceptable. Regarding the response funnily they're managing to pay out others who accepted waaaay after me.

"I have given these a 4 star as when I…"

I have given these a 4 star as when I was a guarantor several years ago they were always understanding if it wasn’t paid by the borrower. If I was unable to pay it for a few days then they didn’t take it from me until I asked. Recently I have had an offer of a refund for 11K, of course I accepted it! Everyone seems to be moaning on how long it’s taking but to be honest once I accepted the offer on June 15th they told me 14 days and then a further 15 working days for them to process it. This was Friday 17th July. Liv on Facebook messenger has been very helpful and has told me it will be in my account by the end of this week. If you look online a redress payment can take up to 5 working days to hit your account. So I’m hoping by the end of this week I will be sorted! So once you accept your offer expect at least 40 days ( 6 weeks to receive it!) I will update on here if I do get it on Friday to reassure people, then hopefully everyone will stop moaning to them 🤔
UPDATE: DONT LOSE HOPE PEOPLE!!! I GOT MY FULL REFUND TONIGHT!!🤩

"Redress Payment Problems"

Amigo are in a spot of bother at the moment.
But to be fair my redress has been paid so hats off to them for doing the right thing.
(Not that they had much choice)

"Again 42 days after excepting the…"

Again 42 days after excepting the redress as per letter stated the final redress owed ,money never arrived in my account, to be told on the 16th working day there was a material difference in the 8%, but no one that works at amigo even knows what this means,to call again today and still cant get answer, a manager needs to be involved in this,when I email they never get answered

He as now received funds in the bank