"Good afternoon"

Good afternoon.

I don’t understand what takes so long after accepting my refund amount to pay me the money? Have been trying to call to get in touch with a manager to find out why for 2 days now. Can you please explain what takes so long? Thanks.

"Waiting for response to my claim"

I've been waiting just shy of 6 months for a response to my complaint. The past 3 months my emails have been IGNORED and have received no response. I am appauled at the treatment I have recieved. I have seen other complaints have been resolved in shorter time frames which is unfair considering I have been waiting this long.

"Offered me a top up on the website…"

Offered me a top up on the website which would of been handy as our car needs repairs.

Then declined saying I was either in an IVA or Bankrupt which I'm not.

Update: called after Amigos response, and nothing can be done so no changes to my review.

"Very good and careful they make sure…"

Very good and careful they make sure that you can afford the repayments and call you back just to verify. Really good and friendly

"Really pleased with the overall…"

Really pleased with the overall experience but what I could advice , when a payment is missed please dont make us feel like were not a valid person if someone is struggling which is the reason for a loan the best thing is to comprise and maybe provide more help

"Declined my request of repayments as i m struggling"

Requested a change of plan by lowering the monthly payments as i can t afford anymore and struggling to pay them , they declined my request and said rhe guarantor has to step up and make the agreed payments

"Very helpful"

I work as an agency nurse and like many became unwell with Covid 19. I lost 3 weeks work, which meant that I couldn't make my payment. I asked to move the payment date so I wouldn't default.
Amigo Loans have been incredibly helpful. They have moved my date and advised that it wouldn't affect my credit file.
It is such a relief for me and I highly recommend them. Very helpful. Thank you.

"Very helpful and quick payouts."

Very helpful and quick payouts.

"BEWARE! Highly Irresponsible Lenders"

I was a guarantor and this is my experience with Amigo. They are hideously irresponsible lenders who care not a jot if they grind you into the dirt and leave you broken and penniless. The borrower was not a friend but my manager at work. I was on a zero hours contract and relied on her goodwill for enough shifts to keep food on the table. I was not in position to say no to her and suffer the consequences- Amigo was well aware of our respective positions and work and the power imbalance that this entailed but they still lent with me as guarantor, even though I was on a lower and more variable income than the borrower! When she defaulted I was immediately threatened with court during this already stressful covid time (I was furloughed and had just found out I was pregnant). I had to declare myself insolvent. The borrower defaulting has trashed my credit score. I was then sent a letter from Amigo stating that they were waiting on me to fail with my trust deed and then would carry on chasing me for money I dont have. I have had panic attacks and my anxiety has returned. I beg anyone considering becoming a borrow or a guarantor, please please please find another way, these loan sharks will eat you alive.
Update: they still haven't responded to my complaint submitted directly to them months ago and the pathetic placating reply below this review shows that they do not care - if they had read it fully, they would have seen that I have already had to declare myself insolvent so such tools as 'breathing space' or contact with their team would be utterly pointless.

"I put in a complaint back in February…"

I put in a complaint back in February still waiting to here, about being removed as guarantor on a loan as l was mislead and if they check bank and pay slips they would see l couldn't afford to step in a pay and l am self employed and covid 19 has made an impact. Have spoke with solicitor and been advised can be reomoved as the checks where just a online form and they didn't obtain a signature