"My loan was settled on the 28th…"

My loan was settled on the 28th February 2020 and is currently still on all credit reports as active.
I have emailed Amigo twice, who confirmed information will sent to confirm settlement on the 16th April. Well it's been nearly two months now and nothing.
Why at nearly 4 months AFTER settling my account should the loan be incorrectly logged as active. This is incorrectly having a negative impact on my credit file showing high credit utilisation!! Please remove

Updated 6th july 2020.

This account STILL hasn't been updated on my credit file, it still shows as active

"Do NOT borrow money - They prey on the VULNERABLE"

I have opened a complaint in February 2020 on behalf of 2 vulnerable adults who didn’t have the affordability means to pay the loan or the capacity to understand the implications of taking out this loan, due to an acute mental health illness. I have sent medical records etc, I have had very little response from Amigo Loans (the odd email saying due to COVID thing are taking longer than they should), 3.5 months later the issue is not resolved & they have failed to comply with my requests for info such as vulnerable persons policy, I also have requested a “Subject Access Request”, Amigo Loans should not be allowed to operate in this way, it is very distressing that they can continue & their operational methods are questionable to say the least, I am in touch with the Financial Ombudsman also, please BEWARE.

"Really helped me get back on my feet"

Really helped me get back on my feet! If you’re good with them they’ll be good to you! Customer Service excellent, everything well explained and understandable. If you’re a working man gaining a weekly/monthly wage the payouts are no hassle! Easy and affordable

"Very quick and straightforward thank…"

Very quick and straightforward thank you.

"As a guarantor"

As a guarantor, Amigo Loans were extremely nice over the phone. A pleasure doing business, and prompt payment within 48 hours. Just excellent!

"Complaint raised January- still no response"

I’ve been waiting for a response for my complaint raised since the 5th January 2020 . After the initial 8 weeks had passed I was told another 4 weeks ...... now 5 months in and still no final response it’s absolutely ludicrous. When my complaint is backed up with police and court evidence to confirm it was taken out fraudulently by the borrower . You are making me ill, I’ve filled out your health questions and provided a medical report !!! Complaint raised with the financial ombudsman as a result of the sheer ignorance, consideration and lack of any ‘customer’ care at all . I haven’t had an update regarding the complaint since the 16/3/2020 it’s just simply not ok. You’re messing with my health and life here ! I don’t want excuses I want answers and for you to reply to me and the financial ombudsman . How can it take 5 months when you are given 8 weeks ?

"I've used a number of loan companies..."

I've used a number of loan companies in the past and none have been as hassle-free, straightforward and efficient as Amigo.

Their approach is due diligence but not at the expense of customer experience and both my guarantor and myself have been impressed at their level of contact and the thoroughness they apply. You feel safe in their hands.

Having just reached the end of a loan, I've needed a top up to cover funeral costs of a family member that passed unexpectedly. The process was clear, the website very user friendly and their customer service was professional and polite (shout out to the the excellent Keira Alwin). To be able to do it without rigmarol or lots of effort was really helpful whilst dealing with other related matters.

Throughout the duration of the existing loan, Amigo haven't cold called or pestered even once. You have a portal to track clearance, notifications to confirm payments and that's it. If you're paying as you should then it ticks along in the background with zero interference.

Professional, customer-centric and supportive. I actively recommend them. Well done Amigo..

"Been a customer for a while now and not…"

Been a customer for a while now and not missed a payment. Applied for a top up loan but now apparently it is not affordable even though this would not change my monthly payment amount which I am currently paying with no issues. Ridiculous!!!! Thanks for nothing

What is even the point in a guarantor if you are going to reject paying customers anyways?

"I made a complaint to them on 12th of…"

I made a complaint to them on 12th of May regarding the loans I took starting 7500 with hight interest and after 6 months I took a top up to breath a bit and I reach the amount of 10.000 with payback 23000 nearly and paid off early in 2019 with amount 10.200.. basically in 2 years I paid almost 20.000 !! Shark ..:I’m waiting the final respond from them due I ask all the interest be paid back to me plus 8% .the loan as been paid off.. all my bank statement are ready for the FOA if I’m not going to see any email from them with final response

"Not impressed"

Very slow and seems purposely so. I have had a few loans with Amigo over the last few years to build up my credit rating and always found them to be prompt and easy to deal with however no longer it seems.
It took 2 full days for them to contact my guarantor despite this being a top up not a new loan. Also due to Covid they are only offering loans for 'emergencies' whatever that means. Also the payment of money into the account states 'up to 48 WORKING HOURS' which in reality gives them up to 6 full days from when it has allegedly been paid out. We all know that transfers take seconds and even in exceptional circumstances shouldn't take that long. So you need to have an emergency need for a loan but it not be urgent because you'll wait 3 days for a call and then however many days they deem necessary to actually send the money. Covid does not mean that you make things purposely difficult and abrasive as I have found the whole process this time around and in hindsight I should have just let my husband take out a loan with a lower rate as he wanted rather than try to share the cost. Not impressed.